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Metro Inns Newcastle

2.0 star property

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Signature Double Room, 1 Double Bed, Non Smoking, Shared Bathroom | Individually decorated, desk, laptop workspace, free WiFi
Signature Double Room, 1 Double Bed, Non Smoking, Shared Bathroom | Individually decorated, desk, laptop workspace, free WiFi
Front of property
Individually decorated, desk, laptop workspace, free WiFi
Reception

Reviews

6.8 out of 10

Popular amenities

  • Free Wi-Fi
  • Housekeeping
  • 24/7 front desk
  • Kitchen

Explore the area

View in a map
Ponteland Road Kenton Bank, Newcastle-upon-Tyne, England, NE3 3TY
  • Place, Kingston Park Stadium
    ‪5 min drive‬
  • Place, Newcastle United Golf Club
    ‪8 min drive‬
  • Place, St. James' Park
    ‪13 min drive‬
  • Airport, Newcastle (NCL-Newcastle Intl.)
    ‪4 min drive‬

Room options

View all photos for Basic Triple Room, 1 Bedroom, Non Smoking, Shared Bathroom

Individually decorated, desk, laptop workspace, free WiFi

Basic Triple Room, 1 Bedroom, Non Smoking, Shared Bathroom

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Basic Double Room, 1 Bedroom, Non Smoking, Shared Bathroom

Individually decorated, desk, laptop workspace, free WiFi

Basic Double Room, 1 Bedroom, Non Smoking, Shared Bathroom

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Signature Double Room, 1 Double Bed, Non Smoking, Shared Bathroom

Signature Double Room, 1 Double Bed, Non Smoking, Shared Bathroom | Individually decorated, desk, laptop workspace, free WiFi

Signature Double Room, 1 Double Bed, Non Smoking, Shared Bathroom

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

Similar properties

Exterior
Hotel Express Newcastle Gateshead
Gateshead
  • Free Wi-Fi
  • Breakfast available
  • Parking available
  • Room service
3.0 out of 5, 377 reviews
The price is CHF 39
includes taxes & fees
20 May - 21 May
Hotel Express Newcastle Gateshead

About this property

Metro Inns Newcastle

A 24-hour front desk, a garden and a picnic area are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a reception hall and a vending machine.
Metro Inns Newcastle offers 66 accommodations with shared/communal kitchens. This individually decorated accommodation includes desks. Televisions come with digital channels.

Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Metro Inns Newcastle. During your stay, you'll be within walking distance of Kingston Park Stadium. Features include free WiFi in public areas and free self-parking.
  • Free WiFi
  • Free self-parking
  • Amenities include a vending machine
  • Just a 2-minute drive from Kingston Park Stadium and a few minutes from City of Newcastle Golf Club
As a guest of Metro Inns Newcastle, you'll find a vending machine, a garden, and a picnic area. Public spaces have free WiFi. Free self parking is available.

This Newcastle-upon-Tyne hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessibility

More

  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shower
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • Shared kitchen access

More

  • Desk
  • Heating
  • Individual decor
  • Laptop workspace

Policies

Check-in

Check in from 3 PM to 1:00 AM and 3:00 PM to 1:00 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests should expect a high level of noise at this property at weekends.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash Breakage deposit: GBP 50.00 per stay

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Alcohol isn't served at Metro Inns Newcastle.

Property is also known as

Metro Inns Newcastle Hostel Newcastle-upon-Tyne
Metro Inns Newcastle Hostel
Metro Inns Newcastle Newcastle-upon-Tyne
Metro Inns Newcastle Hotel
Metro Inns Newcastle Newcastle-upon-Tyne
Metro Inns Newcastle Hotel Newcastle-upon-Tyne

Metro Inns Newcastle Reviews

Reviews

6.8
Rating 10 - Excellent. 85 out of 295 reviews
Rating 8 - Good. 71 out of 295 reviews
Rating 6 - Okay. 51 out of 295 reviews
Rating 4 - Poor. 32 out of 295 reviews
Rating 2 - Terrible. 56 out of 295 reviews

6.6/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Laci

Disliked: Cleanliness, amenities
I am writing to formally raise a complaint regarding my recent stay on 14/02/2026. Unfortunately, the condition of the room and shared facilities was completely unacceptable. The bed had not been made properly on arrival, and the room itself did not appear to have been cleaned to a reasonable standard. The sink area in the room was wet, which further suggested it had not been prepared properly for new guests. Most concerning, however, were the shared bathroom facilities. There were entire toilet rolls flushed down the toilet, human waste left in the bowl, urine on the toilet seat, and the overall area was dirty and unhygienic. This made the facilities unusable and created a very uncomfortable stay. I booked this accommodation expecting a clean and hygienic environment. The condition I encountered fell far below an acceptable standard. We was in the room for just 30 minutes before we left and found a new hotel which was a huge inconvenience. Given these circumstances, I am requesting a full refund for my stay. I had travelled 5 hours from down south expecting a nice stay. I would appreciate a prompt response to resolve this matter.
Stayed 1 night in Feb 2026

2/10 Terrible

James

Travelled with group
Disliked: Cleanliness, staff & service, amenities
Room was dirty and broken bed
Stayed 2 nights in Feb 2026

4/10 Poor

Gavin

Liked: Staff & service
Disliked: Amenities
You get what you pay for with the cheaper rooms, the mattress was not suitable for purpose, the towels and bedding were clean, staff pleasant, electrics are borderline dangerous, Communal kitchen has a kettle and some appliances that are not fit for use, Heavily aged hotel, it’s an easy income for the owner as little money is spent,
Communal “oven”
Communal dishes and cookwear
Shower room
No curtains and questionable electrics
Stayed 5 nights in Jan 2026

2/10 Terrible

Ben

Liked: Staff & service
Disliked: Amenities
The staff at the desk was polite however the staying itself was terrible. We arrived to people shouting out of the window at us. We got our room key . As we walked in to the corridor the smell of cannabis was very strong and it was clear that they had been smoking it in the rooms. They where running around knocking on each others doors and blasting loud music. The bed had hair which wasn’t mine or my partner’s in it and the sheets had yellow stains on them. When I asked to move we where told there where no more rooms so we just left and get another hotel. Pretty poor experience not so much the hotel but the tenants there and they had not been removed even after numerous complaints from other tenants
Stayed 1 night in Dec 2025

6/10 Okay

Malcolm

Disliked: Property conditions & facilities
Everything was ok.
Stayed 5 nights in Oct 2025

6/10 Okay

Terence

Liked: Cleanliness, amenities, property conditions & facilities
Yes. Yes
Stayed 1 night in Dec 2025

8/10 Good

Mustaque

Liked: Cleanliness, staff & service, amenities
Clean room, friendly staff, lots of parking 👍
Stayed 1 night in Nov 2025

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.
Stayed 2 nights in Oct 2025

10/10 Excellent

will

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff have been very helpful in my stressful situation. Room is clean and tidy.
Stayed 1 night in Oct 2025

6/10 Okay

Gillian

Travelled with partner
Liked: Cleanliness, staff & service
The hotel itself was great for the price, but it was far from the city and a gang of children harassed us and tried to hit us. They weren't good at it.
Stayed 2 nights in Oct 2025

2/10 Terrible

Amber

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, property conditions & facilities
I was pleasantly surprised how spacious it was and easy walk to the train.
Stayed 2 nights in Aug 2025

10/10 Excellent

Isaac

Stayed 1 night in Oct 2025

6/10 Okay

Tom

Stayed 1 night in Sep 2025

6/10 Okay

Malcolm

Liked: Staff & service
Staff try their best. Rooms are dated and worn out. Bed was quite uncomfortable. Check out was early 10 am. Carpark is great, links to Newcastle via metro and bus is good. Formula one hotel was it's old name ( french I think) basic but dated.
Stayed 1 night in Sep 2025

6/10 Okay

Diego

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Sep 2025

2/10 Terrible

Srijana

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointed

We were totally disappointed with the service . According to the payment , we did not get service. Bathroom with no shop and hard to shower. Everytime we need to go outside for common bathroom. Sometimes the bathroom packed. I don’t feel like it is hotel. With comfort i don’t find anything.No sound proff. We went there for relax and have good time but it was stressful. I don’t recommend here. I have not been in this kind of hotel or hostel. Very poor service but payment is high.
Stayed 1 night in Sep 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Ahijit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value for money

Very friendly lady at the counter. We travelled to Newcastle recently for the Great North Run. The lady (I am so sorry for not remembering her name) had plenty of suggestions about how to get to the venue. She even let us keep the car parked after our check out. The location is very good as well. Buses and Metro available within a short walking distance. Great value for money!
Stayed 1 night in Sep 2025

8/10 Good

Tesfaye

Liked: Cleanliness, staff & service, property conditions & facilities

Small double bed room

Very clean room and bed, but for double room it was not good
Stayed 1 night in Sep 2025

8/10 Good

Dale

Stayed 1 night in Aug 2025

2/10 Terrible

Simon

Disliked: Cleanliness, property conditions & facilities, room comfort

Horrendous Hotel in Newcastle

This is one of the worst hotels I have ever stayed in. The room looked filthy from the moment I entered. The walls were shabby, the sink looked unclean and the carpet didn't appear to have been hoovered recently. During my stay I was only in the room a total of (about) 5 hours but was bitten twice by something and had very itchy skin, in two places, as a result. The communal bathrooms were also very dirty and there was no soap, of any kind, in the toilets. The way in is also not good, for pedestrians, as there is no footpath. Finally I was woken, around 2am, by loud shouting and the sound of doirs slamming and people arguung etc.
Stayed 1 night in Aug 2025

2/10 Terrible

T P

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Paul Andrew

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Warren

Liked: Cleanliness
Disliked: Room comfort
Stayed 2 nights in Aug 2025