Staff was friendly. Room was clean. Continental breakfast was a pleasant surprise. Convenient location, easy walk to shopping, restaurants, wharf and bars.
Spacious rooms, great breakfast, quiet throughout. Location is awesome right next to thames with shopping and restaurants nearby, the parking can't be undervalued either.
The hotel is centrally located but is dated and could really do with a refurbishment! The room was large but the bathroom tiny. The noise at 5am on both nights woke us as the room was close to reception
There was a lot to like and the people were very friendly. The heating / cooling in the room felt dated and not very controlled or consistent. You were either sweating or freezing. For spending the amount of money you are spending, you would expect that to be solved. Further, there should be bellmen to help with getting bags up to rooms especially since there is not an elevator.