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Holiday Inn Niagara Falls - By The Falls by IHG

3.0 star property

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Photo gallery for Holiday Inn Niagara Falls - By The Falls by IHG

Breakfast, lunch, dinner served; al fresco dining
Indoor pool, outdoor pool
Point of interest
Blackout curtains, iron/ironing board, free cots/infant beds
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
5339 Murray St, Niagara Falls, ON, L2G2J3
  • Place, OLG Stage at Fallsview Casino
    ‪2 min walk‬
  • Place, Fallsview Casino
    ‪3 min walk‬
  • Place, Skylon Tower
    ‪3 min walk‬

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds

8.6 out of 10
Excellent
(312 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Balcony

Blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Balcony

8.6 out of 10
Excellent
(209 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Accessible, Jetted Tub

Standard Room, 1 King Bed, Accessible, Jetted Tub | Blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Accessible, Jetted Tub

9.4 out of 10
Exceptional
(16 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room

Blackout curtains, iron/ironing board, free cots/infant beds

Standard Room

8.0 out of 10
Very good
(25 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed (Walk-In Shower)

Standard Room, 1 King Bed (Walk-In Shower) | Blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed (Walk-In Shower)

8.6 out of 10
Excellent
(13 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Accessible (Mobility Accessible)

Blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Accessible (Mobility Accessible)

9.4 out of 10
Exceptional
(13 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed

8.8 out of 10
Excellent
(23 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility Accessible)

Blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Accessible (Mobility Accessible)

9.0 out of 10
Wonderful
(9 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About this property

Holiday Inn Niagara Falls - By The Falls by IHG

An indoor pool, an outdoor pool and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness centre, a bar/lounge and a sauna are on-site.
Holiday Inn Niagara Falls - By The Falls by IHG offers 122 air-conditioned accommodations with free newspapers and coffee/tea makers. A pillow menu is available. Flat-screen televisions come with pay-per-view films.

Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

An indoor pool, an outdoor pool and a hot tub are on site. Other recreational amenities include a sauna and a 24-hour fitness centre.
Holiday Inn Niagara Falls - By The Falls by IHG's great location gets high marks from our customers. During your stay, you're just a quick walk from Fallsview Casino. You'll find features such as free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Take a swim in the indoor and outdoor pools or soak in the hot tub
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • Guests love the breakfast and restaurant
  • Steps from Fallsview Casino and 6 minutes on foot from Skylon Tower
Holiday Inn Niagara Falls - By The Falls by IHG offers its guests an indoor pool, an outdoor pool, a hot tub, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

You'll find a 24-hour business centre on site. A 24-hour fitness centre, a terrace, and a vending machine are also featured at Holiday Inn Niagara Falls - By The Falls by IHG. Free self parking is available.

This 3-star Niagara Falls hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 8:00 AM to 11:30 AM.
Cocos – This theme restaurant serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting).
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 8:00 AM to 11:30 AM for a fee: CAD 15.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Cocos

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 6 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV
  • Pay films

Food and drink

  • Coffee/tea maker
  • Mini-fridge
  • Room service

More

  • Air conditioning
  • Connecting rooms available
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 10.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of CAD 100 will be collected before check-in.
  • Resort fee: CAD 11.24 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately CAD 15.95 per person
  • Rollaway bed fee: CAD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 10:00 AM to 10:30 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Hotel Niagara Falls Falls
Holiday Inn Niagara Falls Falls
Holiday Inn Niagara Falls - By The Falls Hotel Niagara Falls
Holiday Inn Niagara Falls Falls Hotel
Niagara Falls Holiday Inn
Holiday Inn Niagara Falls By The Falls

Holiday Inn Niagara Falls - By The Falls by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1789 out of 3579 reviews
Rating 8 - Good. 1042 out of 3579 reviews
Rating 6 - Okay. 444 out of 3579 reviews
Rating 4 - Poor. 155 out of 3579 reviews
Rating 2 - Terrible. 149 out of 3579 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

SARAH

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location and price. Staff was friendly.
Stayed 1 night in Jan 2026

4/10 Poor

Valerie

Liked: Cleanliness, staff & service, amenities
Contacted manager. Heater was exceptionally loud and hyping up so we had to turn off and then froze. Departed in the morning at 4:30 without breakfast and contacted hotel manager who has attempted to contact hotels.com.
Stayed 1 night in Jan 2026

8/10 Good

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay in niagra. Super central. Hotel room is large and pool area is very nice.
Stayed 1 night in Jan 2026

10/10 Excellent

Adrian

Travelled with group
Liked: Cleanliness, staff & service, amenities
Everything was great
Stayed 1 night in Jan 2026

8/10 Good

Patricia

Stayed 1 night in Jan 2026

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless, the staff great and it was quiet.
Stayed 1 night in Jan 2026

2/10 Terrible

Rob

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Stay was pleasant until the morning we checked out. Front desk reported that my rear window was smashed in parking lot of hotel. When I asked for video footage I was told by day manager that the lot it not owned by hotel and they don't monitor the parking lot for "liability". Showed them a video camera on hotel facing lot and they said "hasn't been on for years". I cannot trust this hotel to be safe now.
Stayed 1 night in Dec 2025

10/10 Excellent

Pawandeep

Stayed 1 night in Jan 2026

6/10 Okay

Mitesh S

Disliked: Cleanliness, amenities, property conditions & facilities
Okay
Stayed 1 night in Jan 2026

10/10 Excellent

Miguel

Liked: Cleanliness, amenities, property conditions & facilities
Yes. Staff was amazing.
Stayed 3 nights in Jan 2026

10/10 Excellent

Oscar

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, good location. Didnt really interact with staff so no comment. Enjoyed our stay.
Stayed 1 night in Jan 2026

8/10 Good

Randal

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good value overall. Location is very convenient, within easy walking distance of the falls and main attractions. Property is in decent shape; decor is dated but attractive and reasonably well maintained. No complaints at all with the room, staff, restaurant, etc. Parking was a bit of an issue - it's in a very large lot shared by multiple properties, and even though we were visiting in off-season, we couldn't find a spot anywhere near the building.
Stayed 1 night in Nov 2025

10/10 Excellent

Sylvia

Stayed 1 night in Jan 2026

8/10 Good

Christina

Stayed 1 night in Jan 2026

8/10 Good

Harmanjot

Stayed 1 night in Jan 2026

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was great! Room was lovely for a Holiday Inn and breakfast included was great! We couldn't get our wifi to work, unfortunately. The restaurant bills itself as "the best steakhouse in Niagara Falls ".....it is just a hotel restaurant. Nothing amazing and too expensive for the quality and portions.
Stayed 1 night in Jan 2026

4/10 Poor

Michael

Travelled with partner
Unfortunately we can't comment on the property as we had an emergency come up and were unable to make the trip. Although the room was non-refundable and the Holiday Inn had a right to not provide a refund, it's disappointing that no effort whatsoever was made to assist with rebooking. We would have paid the difference no problem.
Stayed 1 night in Jan 2026

8/10 Good

John

Stayed 1 night in Jan 2026

8/10 Good

Constantine

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast wasn't included.The pool was great.The hot tub is nice.Overall good hotel definitely go back
Stayed 2 nights in Jan 2026

2/10 Terrible

Ashley

Travelled with family
This was our 3rd stay and our last Last 2 times issues with others in the hotel noise poor sleep. Thinking it’s nice to get into the area for our next day family trip but with poor sleeps it’s not working for us 3:33 am wake up to a puking man hurling terrified me with kids thankful I was able to get some noise on to hope they wouldn’t awake to the horrid noise felt like they were in our bathroom Horrible sleep same as our 2nd so we are moving on from this place I do feel our room is clean but not worth the noise and poor sleeps now
Stayed 1 night in Jan 2026

6/10 Okay

ricky

Liked: Cleanliness, staff & service
Attentive
Stayed 1 night in Jan 2026

8/10 Good

randy

Stayed 2 nights in Jan 2026

10/10 Excellent

Mark, Rochester

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breast was good as wll as the atmisphere. The service was great. The pool, hot tub was good. Going to the front desk to get to the pool was a little frustrating. I can understand if they are trying to keep control.
Stayed 1 night in Jan 2026

8/10 Good

Russ

Liked: Cleanliness, staff & service, amenities
Liked the location near the Fallsview Casino, and restaurants. The staff were all friendly. Also like the included parking (unlike some other hotels in the area). The room was clean.The roo
Stayed 1 night in Jan 2026

4/10 Poor

Shema

Travelled with partner
Placed on the main floor, room 101 (same for room 102 and 103), right next to the parking lot exit and elevators. Very noisy at night as some commented, stayed only one night. Would request a higher floor.
Stayed 1 night in Jan 2026