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Noboribetsu Grand Hotel

3.5 star property

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Photo gallery for Noboribetsu Grand Hotel

Hot springs
Sauna
Hot springs
Hot springs
Hot springs

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Bar
  • Laundry room
  • Room service

Explore the area

View in a map
Noboribetsu Onsen 154, Noboribetsu, Hokkaido, 059-0551
  • Place, Shikotsu-Toya National Park
    ‪1 min walk‬
  • Place, Jigokudani
    ‪9 min walk‬
  • Place, Noboribetsu Bear Park
    ‪12 min walk‬

Room options

View all photos for Superior Twin Room, Non Smoking

In-room safe, free WiFi, bed sheets

Superior Twin Room, Non Smoking

  • 48 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Suite, Non Smoking, Hot Tub

In-room safe, free WiFi, bed sheets

Suite, Non Smoking, Hot Tub

10.0 out of 10
Exceptional
(1 review)
  • 72 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Superior Twin Room, Non Smoking, Hot Tub

In-room safe, free WiFi, bed sheets

Superior Twin Room, Non Smoking, Hot Tub

10.0 out of 10
Exceptional
(3 reviews)
  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Comfort Twin Room, Non Smoking

Comfort Twin Room, Non Smoking | In-room safe, free WiFi, bed sheets

Comfort Twin Room, Non Smoking

8.0 out of 10
Very good
(6 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Traditional Room

Traditional Room | In-room safe, free WiFi, bed sheets

Traditional Room

9.2 out of 10
Wonderful
(11 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 5
  • 5 Single Futons

View all photos for Standard Twin Room, Non Smoking

In-room safe, free WiFi, bed sheets

Standard Twin Room, Non Smoking

7.2 out of 10
Good
(9 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

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About this property

Noboribetsu Grand Hotel

This hotel features a restaurant, a bar/lounge and a sauna. Other amenities include a coffee shop/cafe, dry cleaning and laundry facilities.
Noboribetsu Grand Hotel offers 241 air-conditioned accommodations with a safe and complimentary bottles of water. This Noboribetsu hotel provides complimentary wireless Internet access. Bathrooms include a shower, slippers, bidets and complimentary toiletries. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Public bath/onsen services include an indoor mineral hot spring (onsen) and a yukata (Japanese robe). These services feature separate men's and women's areas. The ryokan bathing area is open from 3:00 PM to 10:00 AM. There are hot springs on site.
During your stay at Noboribetsu Grand Hotel, you're just a quick walk from Jigokudani. You'll find features such as a restaurant, a bar and a coffee shop/cafe.
  • Free WiFi
  • Enjoy Japanese cuisine while dining at Matsumae
  • Amenities include newspapers, a front desk safe and laundry facilities
  • On-site recreation includes hot springs and a sauna
  • 8 minutes by foot from Jigokudani and a 2-minute drive from River Oyunuma Natural Footbath
Noboribetsu Grand Hotel offers its guests hot springs and a sauna. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge.

A vending machine, an arcade/games room, and laundry facilities are also featured at Noboribetsu Grand Hotel.

Smoking is allowed in designated areas at this 3.5-star Noboribetsu hotel.

Matsumae – This restaurant specialises in Japanese cuisine.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Tea service

Restaurants on site

  • Matsumae

Things to do

  • Arcade/game room
  • Hot springs
  • Sauna

Family friendly

  • Arcade/game room
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Spa

  • Hot springs
  • Public bath open from 3:00 PM - 10:00 AM
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • Lift

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • TV

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Geta (wooden sandals)
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in Half Board rates must check-in by 6 PM to receive dinner.
Due to renovations, Kuma sauna is not available until further notice. Oni sauna and Seiryu sauna are available.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 1 year old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for JPY 4400.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 300.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: JPY 4400.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Reservations are needed for private bath/onsen. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 1 year old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Noboribetsu Grand
Noboribetsu Grand Onsen Hotel
Noboribetsu Grand Hotel Hokkaido
Noboribetsu Grand Hotel Hotel
Noboribetsu Grand Hotel Noboribetsu
Noboribetsu Grand Hotel Hotel Noboribetsu

Noboribetsu Grand Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 269 out of 599 reviews
Rating 8 - Good. 245 out of 599 reviews
Rating 6 - Okay. 56 out of 599 reviews
Rating 4 - Poor. 16 out of 599 reviews
Rating 2 - Terrible. 13 out of 599 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay.
Stayed 3 nights in Oct 2025

10/10 Excellent

WAI YEE

Liked: Cleanliness, amenities, property conditions & facilities
Great buffet dinner
Stayed 1 night in Nov 2025

10/10 Excellent

Jeanette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in a beautiful area; excellent Kaiseki dinner & breakfast buffet; outdoor onsen with beautiful view; able to walk to small town for shopping/dining
Stayed 1 night in Oct 2025

6/10 Okay

Lai

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean & comfortable. However, buffet dinner was underwhelming.
Stayed 2 nights in Oct 2025

10/10 Excellent

Yoshie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place to stay
Stayed 1 night in Oct 2025

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the Japanese style room. It’s a great cultural experience. The setting is not for everyone, since almost everything is on the floor. But we enjoyed it and having a lot of fun taking pictures. It’s a 5 minutes walk from the Hell Valley and the shopping street. Some of the great trails to walk around the lakes and to the foot bath stream. Lots of options for breakfast buffet.
Stayed 1 night in Oct 2025

2/10 Terrible

Diana

Stayed 1 night in Oct 2025

8/10 Good

Linda, Glendale

Stayed 2 nights in Oct 2025

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Room was really nice and clean. Layout was good with the onsen
Stayed 2 nights in Sep 2025

10/10 Excellent

Shana

Travelled with family
Liked: Cleanliness, amenities
Helpful, friendly staff, decent size room and bathroom, beautiful outdoor onsen, nice quaint neighborhood.
Stayed 4 nights in Sep 2025

10/10 Excellent

Janet Ho

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Aug 2025

6/10 Okay

Phiroz

Stayed 3 nights in Aug 2025

10/10 Excellent

David

Stayed 1 night in Aug 2025

8/10 Good

Leigh Anne

Liked: Cleanliness, staff & service
Outdoor onsen very nice. Property needs some updating.
Stayed 3 nights in Aug 2025

6/10 Okay

Yi Ching

Stayed 2 nights in Aug 2025

6/10 Okay

Janelle

Travelled with family and small children
Liked: Amenities
The Japanese style room did feel old and not particularly clean, the bathroom smelled bad. Sulfur smell in the room was too strong from the hot springs. No one was very friendly and I just felt out of place staying here as an American. Buffet was just weird, not very good, and extremely overpriced. Onsen was an experience though.
Stayed 1 night in Jun 2025

8/10 Good

Keith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice although a little dated.

Nice place with kind and helpful staff, although very limited English. The room and facilities are a little dated. Breakfast was expensive, but sumptuous, although a little tough for vegetarian westerners. Nice Onsen.
Stayed 2 nights in Jul 2025

6/10 Okay

Jennifer

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The onsen was lovely and staff were very accommodating and kind. We were in a traditional room which had broken cabinets and in need of repair and renovation. There was only one coin laundry machine which is surprising for such a large hotel.
Stayed 2 nights in Jun 2025

10/10 Excellent

maya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is my new favorite hotel. It is understated yet manage to wow me in every aspect. The staff are extra nice. Omi san who practically does the front desk and interpreter went above and beyond to help. He was patient yet thorough. We will definitely return.
Stayed 1 night in Jun 2025

8/10 Good

Siang Kwang

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The check in was fast & easy and the staff are friendly & helpful
Stayed 1 night in Jun 2025

10/10 Excellent

Allegra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

Alvin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The onsen facility was superb. Staff service at the dining hall could be better.
Stayed 3 nights in Jun 2025

10/10 Excellent

Beate, Bowling Green

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly a pleasure to stay here. The public bath facilities are amazing, the room was impeccable and breakfast and dinner excellent.
Stayed 2 nights in May 2025

6/10 Okay

Quinn

Travelled with family, Travelled with group
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The room was pretty worn and the floor had several stains
Stayed 1 night in May 2025

8/10 Good

Yu

Stayed 4 nights in Mar 2025