6/10 Satisfaisant
Deborah L., Wyckoff
Voyage en famille
29 oct. 2025
Les points forts : Infrastructures et conditions de lâhĂ©bergement
This was my second stay at the St. Regis in Aruba. I stayed in Feb 2025 and October 2025. This stay was not as good as the first time- maybe because in February they had not been opened long and they were still trying to impress. This visit asked specifically not be be in a room over the police station which gets noisy and the smell of pot is so strong at times you can't sit on the balcony. Despite specifically asking not to be over the station, I was put in a room directly over it and the smell of pot was sickening. Also, this time the room was not serviced well and there was some gel like substance on the tile floor in the hallway. I took pictures, talked to the front desk staff and after some back and forth (which wasn't pleasant), they agreed to move me. Now keep in mind , this was my second visit and this time I brought people with me so we had two rooms (so lots of $ plus two room holds of $1k each) and still I got kick back from management when I asked to move to a clean room.
Some things to be aware of when you book this hotel:
1) They put a $1000 room hold on your credit card when you check in. This was new and not the case in February.
2) This is a cashless hotel but everyone who provides a service to you wants you to tip them in cash. So take small bills.
The hotel is beautiful and staff are friendly but they miss the mark compared to the other hotels in the St. Regis portfolio. There are many other beautiful hotels in Aruba to choose from.
Deborah L.
Séjour de 5 nuits en octobre 2025
