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Courtyard by Marriott Norfolk Downtown

3.0 star property

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Photo gallery for Courtyard by Marriott Norfolk Downtown

Breakfast and dinner served, American cuisine
Lobby lounge
Exterior
Indoor pool
View from property

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
520 Plume street, Norfolk, VA, 23510
  • Place, Waterside District
    ‪5 min walk‬
  • Place, Town Point Park
    ‪6 min walk‬
  • Place, Norfolk Scope
    ‪10 min walk‬
  • Airport, Norfolk, VA (ORF-Norfolk Intl.)
    ‪12 min drive‬

Room options

View all photos for Room, Multiple Beds

Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board

Room, Multiple Beds

8.2 out of 10
Very good
(18 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board

Room, 1 King Bed

8.4 out of 10
Very good
(7 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Hearing Accessible)

Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board

Room, 2 Queen Beds (Hearing Accessible)

7.4 out of 10
Good
(6 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board

Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

8.0 out of 10
Very good
(1 review)
  • 19 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board

Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed | Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed with Sofa bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed

Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board

Room, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(57 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds

Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board

Room, 2 Queen Beds

8.4 out of 10
Very good
(50 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About this property

Courtyard by Marriott Norfolk Downtown

This smoke-free hotel features an indoor pool, a restaurant and a 24-hour fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli and a 24-hour business centre are on-site. Change of towels is available on request
Courtyard by Marriott Norfolk Downtown offers 140 accommodations with coffee/tea makers and complimentary newspapers. 32-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Norfolk hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested.

An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Courtyard by Marriott Norfolk Downtown. During your stay, you're just a quick walk from MacArthur Center. Features include free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free WiFi
  • Enjoy a bite to eat at The Bistro, a bistro that serves American cuisine
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 13 minutes by car from Naval Station Norfolk and 6 minutes from Old Dominion University
Courtyard by Marriott Norfolk Downtown offers its guests an indoor pool, a hot tub, and a 24-hour fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and 4 meeting rooms are available. Event space at this hotel measures 2992 square feet (278 square metres) and includes conference space. A vending machine, gift shops/newsstands, and a garden are also featured at the business-friendly Courtyard by Marriott Norfolk Downtown. Parking is available for a fee.

This 3-star Norfolk hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 11:00 AM.
The Bistro – This bistro specialises in American cuisine and serves breakfast, dinner and light fare. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 25 per day)
  • Valet parking on site (USD 25 per day; includes in/out privileges)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 2 to 20 for adults and USD 2 to 20 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • The Bistro

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Wedding services

Business services

  • 2,992 square feet of conference space
  • 24-hour business centre
  • 4 meeting rooms
  • Computer station

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Pool hoist on site
  • Raised toilet seat
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 2:00 AM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 2 to 20 for adults and USD 2 to 20 for children
  • Self-parking fee: USD 25 per day
  • Valet parking fee: USD 25 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Courtyard Marriott Hotel Norfolk Downtown
Courtyard Marriott Norfolk Downtown
Courtyard Norfolk Downtown
Marriott Norfolk Downtown
Courtyard Norfolk Downtown Hotel Norfolk
Courtyard By Marriott Norfolk
Courtyard Marriott Norfolk Downtown Hotel
Courtyard by Marriott Norfolk Downtown Hotel
Courtyard by Marriott Norfolk Downtown Norfolk
Courtyard by Marriott Norfolk Downtown Hotel Norfolk

Courtyard by Marriott Norfolk Downtown Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 463 out of 1000 reviews
Rating 8 - Good. 243 out of 1000 reviews
Rating 6 - Okay. 134 out of 1000 reviews
Rating 4 - Poor. 94 out of 1000 reviews
Rating 2 - Terrible. 66 out of 1000 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

4/10 Poor

Aleksis

Travelled with family
Disliked: Amenities, property conditions & facilities
Staff was excellent. However, you have to pay for valet when the parking garage is attached to the building. No ice machine. Elevators definitely need service. The bistro was too expensive for packaged food. The room was ok but the fridge wasn't cold enough. Definitely not Marriott level.
Stayed 2 nights in Dec 2025

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice staff clean room.
Stayed 1 night in Dec 2025

10/10 Excellent

Dena

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
The staff is wonderful. Check-in was a breeze and very courteous. Diana at the bistro made my evening by correcting my meal. It made all the difference after a long drive from Charleston, SC. The room was clean but could stand a bit of updating. Furniture is a bit beat up. Beds were not made to Marriott standards, even if it is a Courtyard. For downtown Norfolk, I expect a bit more.
Stayed 1 night in Dec 2025

10/10 Excellent

Jordan

Stayed 1 night in Dec 2025

10/10 Excellent

Tempestt

Stayed 2 nights in Dec 2025

10/10 Excellent

Konstantinos

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was the best.
Stayed 1 night in Nov 2025

8/10 Good

Rory

Stayed 1 night in Nov 2025

4/10 Poor

Anna

Travelled with partner
Disliked: Amenities, property conditions & facilities
it was a bit old and i didn’t recieve my full deposit back even though nothing was broken or stolen as a matter of fact we straightened the room before we left so i could get my full $100 dollars back
Stayed 2 nights in Nov 2025

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The valet customer service was amazing. The room smelled clean upon entry and was very nice. Everything was great. No complaints. I would stay there again
Stayed 1 night in Nov 2025

6/10 Okay

Carolyn

Travelled with family, Business traveller
Ice maker on our floor broken. Furniture worn and stained. Young man who checked me out was not friendly at all. He never said anything, not thank you, have a nice day, nothing! 25.00 valet parking seems a bit too much but it was so cold and we didn’t want to walk from parking garage. I expected more from Marriot.
Stayed 1 night in Nov 2025

10/10 Excellent

stanley

Travelled with family
Liked: Cleanliness, staff & service, amenities
Fine nice hotel enjoyed family over the holidays
Stayed 1 night in Nov 2025

10/10 Excellent

Daniel

Stayed 1 night in Nov 2025

4/10 Poor

Penny

Travelled with partner
Cafe hours not good and wasn’t always open when should’ve been and bar too. Also no complementary coffee and had to wait for cafe to open people were nice though
Stayed 2 nights in Nov 2025

10/10 Excellent

kaydee

Stayed 1 night in Nov 2025

2/10 Terrible

Torrey

Stayed 1 night in Nov 2025

10/10 Excellent

Hilary

Travelled with family
Liked: Cleanliness, staff & service, amenities
Yes
Stayed 1 night in Nov 2025

10/10 Excellent

Ian

Stayed 1 night in Nov 2025

10/10 Excellent

Steven

Stayed 3 nights in Nov 2025

10/10 Excellent

Shannon

Nice room
Stayed 2 nights in Nov 2025

4/10 Poor

Erica

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nice staff but rooms are well worn
Stayed 2 nights in Nov 2025

2/10 Terrible

Jessenia

Stayed 1 night in Nov 2025

4/10 Poor

Jesse

Stayed 1 night in Nov 2025

10/10 Excellent

Jasmonique

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean. The staff in the front was wonderful. It is in a convenient location. The only complaint that I have is room service. I understand that checkout is at a certain time but knocking on the doors and even opening the door while we are still in the room repeatedly is excessive. I'd still recommend this hotel! Just make sure you're out of the room well before 11am.
Stayed 1 night in Nov 2025

10/10 Excellent

ELIZABETH

Liked: Cleanliness, amenities, property conditions & facilities
I recently stayed at the Courtyard by Marriott Norfolk Downtown, and I have to give the biggest shoutout to the incredible team who made my experience truly wonderful: Dianna, Maria, Barbara, and Mr. Willis. From the moment I arrived, each of them showed such kindness, patience, and genuine care. Travel can be stressful, especially when plans change unexpectedly, and they went out of their way to make everything easier. They were warm, attentive, and incredibly helpful every single time I walked through the lobby. Dianna and Maria were absolute stars at the front desk, welcoming, thoughtful, and always ready to help with a smile. Barbara brought such a calming, friendly energy that instantly made the hotel feel like home. And Mr. Willis was exceptional, professional, gracious, and truly dedicated to making sure guests are taken care of. It’s not often you find a team like this. They turned a tough travel situation into a positive, comforting experience, and I am deeply grateful for each of them. I cannot recommend this location enough, not just for the convenience and comfort, but for the people who make all the difference. Thank you Courtyard Norfolk Downtown for the outstanding hospitality. I will absolutely stay again!
Stayed 1 night in Nov 2025

4/10 Poor

LUKE

Travelled with family
Disliked: Amenities
Window wouldn’t lock, AC was broken, thin sheets and small tv. Also, why was the only parking available (other than valet) at the mall parking garage 2 blocks away!!?!!
Stayed 1 night in Nov 2025