Hands down, best host company ever. The communication was excellent and responsive. In addition to excellent communication in advance, someone was smoking on the property in another unit. Guests break rules and that happens on all hosts - but the response from the host was amazing. They made sure to take care of it, respectfully communicate with the other guests, and deodorize and sanitize same day. Amazing company and great communication. Note that some units are on second floors with stairs only; that was hard to tell from listings. Just be aware if you have mobility challenges.