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Hotel Downstreet, an Ascend Collection Hotel

Property class: 3

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Photo gallery for Hotel Downstreet, an Ascend Collection Hotel

A hotel room with a bed, a sofa, a TV, and a bathroom visible through an open door.
A modern hotel building with the name "Hotel Downtown" on the facade.
A modern interior with a large window, a wooden table, and bar stools.
A reception area with a large landscape painting, a dark reception desk, and a potted plant.
A modern cafe with a wooden accent wall, a coffee machine, and black chairs.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Breakfast included
  • Free Wi-Fi

Explore the area

View in a map
40 Main St, North Adams, MA, 01247
  • Place, Western Gateway Heritage State Park
    ‪2 min walk‬
  • Place, Massachusetts Museum of Contemporary Art
    ‪3 min walk‬
  • Place, Mohawk Theater
    ‪3 min walk‬
  • Airport, Pittsfield, MA (PSF-Pittsfield Municipal)
    ‪59 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Roll-In Shower)

Room, 1 King Bed, Accessible, Non Smoking (Roll-In Shower) | Hypo-allergenic bedding, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Accessible, Non Smoking (Roll-In Shower)

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Accessible Tub)

A hotel room with a large bed, a desk, a chair, and a view of the outside.

Room, 1 King Bed, Accessible, Non Smoking (Accessible Tub)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Mountain View

A hotel room with two beds, a desk, and a chair. There is a window with a view of buildings and a door leading to another room.

Standard Room, 2 Queen Beds, Non Smoking, Mountain View

9.2 out of 10
Wonderful
(30 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed, Non Smoking

A hotel room with a large bed, a desk, a chair, and a view of the outside.

Standard Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Accessible, Non Smoking

A hotel room with a large bed, a desk, a chair, and a view of the outside.

Room, 1 King Bed, Accessible, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Non Smoking, Mountain View (Top Floor)

A hotel room with a large bed, a desk, a chair, and a view of the outside.

Standard Room, 1 King Bed, Non Smoking, Mountain View (Top Floor)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Non Smoking

A hotel room with a large bed, a desk with a computer, a chair, and a window with a view of buildings outside.

Standard Room, 1 King Bed, Non Smoking

9.4 out of 10
Exceptional
(18 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Non Smoking (Top Floor)

A hotel room with two beds, a desk, and a chair. There is a window with a view of buildings and a door leading to another room.

Standard Room, 2 Queen Beds, Non Smoking (Top Floor)

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Transfer Shower)

A hotel room with a bed, bedside tables, a desk, a TV, and a window with a view.

Room, 1 King Bed, Accessible, Non Smoking (Transfer Shower)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

A hotel room with two beds, a desk, a TV, and a window with a view of buildings.

Room, 2 Queen Beds, Accessible, Non Smoking

8.4 out of 10
Very good
(5 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking (Accessible Tub)

A hotel room with two beds, a desk, and a chair. There is a window with a view of buildings and a door leading to another room.

Room, 2 Queen Beds, Accessible, Non Smoking (Accessible Tub)

  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

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About this property

Hotel Downstreet, an Ascend Collection Hotel

This smoke-free hotel features an indoor pool, a 24-hour fitness centre and a hot tub. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk and express check-out are on-site. Housekeeping is available on request.
Hotel Downstreet, an Ascend Collection Hotel offers 90 accommodations with coffee/tea makers and a hairdryer. 55-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided on request.

An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness centre.

Children aged under 16 years old are not allowed in the swimming pool, fitness facility or hot tub without adult supervision. Guests aged under 17 years old are not allowed in the swimming pool, fitness facility or hot tub.

Hotel Downstreet, an Ascend Collection Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from MCLA Gallery 51. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include a front desk safe, 2 meeting rooms and laundry facilities
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Steps from MCLA Gallery 51 and North Adams City Hall
  • Cats and dogs welcome for a fee
Hotel Downstreet, an Ascend Collection Hotel offers its guests an indoor pool, a hot tub, and a 24-hour fitness centre. Public spaces have free WiFi. Free breakfast is served daily. There are 2 meeting rooms available. The business-friendly Hotel Downstreet, an Ascend Collection Hotel also features a vending machine, laundry facilities, and express check-out. Self parking is free. You'll have access to the indoor pool at a partner property.

This 3-star North Adams hotel is smoke free.

Guests are served a free continental breakfast daily from 6:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • Indoor pool (guest access)
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of towels on request
  • Housekeeping on request

Business services

  • 2 meeting rooms

Outdoors

  • In the mountains
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Communal living room
  • Eco-friendly cleaning products used
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 1:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 40.00 per pet, per day
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 40.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
Tax ID - C0010322090
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 6:00 AM to 10 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Berkshires
Holiday Inn Berkshires Hotel
Holiday Inn Berkshires Hotel North Adams
Holiday Inn Berkshires North Adams
Holiday Inn North Adams
North Adams Holiday Inn

Hotel Downstreet, an Ascend Collection Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 583 out of 1003 reviews
Rating 8 - Good. 291 out of 1003 reviews
Rating 6 - Okay. 81 out of 1003 reviews
Rating 4 - Poor. 31 out of 1003 reviews
Rating 2 - Terrible. 17 out of 1003 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room and stay
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay. This property is very clean, well-maintained, and had everything we needed for a comfortable stay.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Emilee

Liked: Cleanliness, amenities, property conditions & facilities
Super clean, great coffee spread for breakfast. I really enjoyed my stay.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Tarik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, helpful staff, great mountain view!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was simple and quick. Staff was courteous and helpful. The room was clean and spacious. We had a pleasant stay and checkout was simple.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Gretchen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the art gallery and the community exhibition in the ground floor of the hotel. We also appreciated how easy it was to park on the property. The location was perfect for us; so easy to get to nearby attractions and Williams College.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Augusta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff comfy bed nice views
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool and hot tub
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub and pool was awesome
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been here about a dozen times. We come up for the occasional mid-week get-away. We are fond of this hotel and its location in the Berkshies. It is an excellent value.
Stayed 1 night in May 2026
Verified review

8/10 Good

Cinthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and friendly. Showers could use a little work. Pool and hot tub were great.
Stayed 1 night in May 2026
Verified review

8/10 Good

Stacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice to have a hot tub. Staff was helpful!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the use of space for local artists to display there art. Beautiful work. The hotel was very clean. Loved that you could get a coffee or water throughout the day. I wish that the pool was opened all day. Ample parking
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Thomas

Liked: Cleanliness, amenities, property conditions & facilities
What a great place! Really gracious staff and good food.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Jess

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Indoor pool was great.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Kara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were happy with the room. Very spacious. The only downside was that the restaurant was closed to regular visitors.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

william

Liked: Cleanliness, staff & service, amenities
Nice location and beautiful lobby.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Krysten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, nice staff, lovely rooms, awesome location.
Stayed 1 night in Nov 2025
Verified review

2/10 Terrible

Gadi

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff couldn’t be nicer, but property is in utter disrepair.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Kara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom could use remodeling but otherwise a nice hotel. Staff are very friendly and helpful.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room...
Stayed 3 nights in May 2026
Verified review

8/10 Good

Nathaniel

Liked: Cleanliness, property conditions & facilities
Room was clean and the staff are always efficient and courteous. Location is convenient for our purposes.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Jennifer

Liked: Cleanliness, property conditions & facilities
Always clean and welcoming.
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Nathaniel

Liked: Cleanliness
Room was clean and the bed comfortable. Staff is always friendly and helpful. Is convenient for our business there.
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

Arthur

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Loud refrigerator overall 2.5 stars in terms of condition of the hotel Staff is friendly
Stayed 1 night in Mar 2026