It was very clean, at a great resort and my family enjoyed every minute of our vacation. The only things I would change is the lighting and to have more kitchen supplies.
I have stayed at Bay Watch before, but not in this unit. It was spacious and on the 12th floor so we had a nice view, but the unit was not very clean and there was a roach crawling behind the coffee pot the first morning. I called customer support and it took all day to get an exterminator in. He found another one behind the refrigerator and there was a dead one in one of the cabinets the next morning. The bathrooms were not very clean. We had this trip planned for a long time, it was mother/ daughter trip. All adults, but looking forward to spending time with the older women in our family, so having to worry about roaches and re-cleaning things was disappointing and frustrating.
There were never any luggage carts to be found while checking in or out or when groceries were bought. I heard many others complaining about it. Not enough handicap parking. Very inconvenient & especially when you are in pain. The wooden walkways need to be longer going out to the beach.
It was a nice place for all 9 of us to stay. Nice that every bedroom had its own bathroom. Would have been nice to have had a later checkout for all of us, but we managed.
Our large family really enjoyed our stay here. The rooms were clean, the pools were great and there were plenty of options for the kids to do! We will definitely be back!
Check in was at 4:00. Our room wasn't ready until 5:30. They compensated us by extending our check out time to 11:00am from 10:00am. We get into our room and one of the bedrooms smell like cigarette smoke. I call down to the front desk and they send up housekeeping with a can of lysol spray. The problem was that someone in the unit below us was smoking inside and it vented into the bedroom. So they now offer to move us to another room. A 2 bedroom instead of a 3 bedroom but won't refund the difference. We decide to stay were we are because we need the 3 bedrooms. We find out that most of the outlets don't work. The ones that do are throwing sparks. The TV in the smokey bedroom doesn't work. The one good thing I can say is that the bellman, Will, is amazing. He is so friendly. Super helpful and will go the extra mile to make sure you are taken care of.