Rented here instead of our customary MB location because we had a 7 lb dog and needed pet-friendly accommodations. After asking every question I could think of about dog accessibility, we were assured that the dog could go on the beach as long as leashed. We came, paid premium prices, and was run off the beach by a lifeguard because a new city ordinance passed on May 15th (per your front desk) 1 week before our arrival and now dogs cannot be on the beach during hours between 9-5. I had called on May 19th, two days before our arrival, to make sure we were good to go, and this was not mentioned. When I came to the front desk to seek help, we were told that the hotel had no jurisdiction over the beach. We didn't ask the hotel to do anything about the city ordinance, we asked to pay for extended room hours so that we could go to the beach after driving 5 hours the night before. No help was provided. If they knew the date the city ordinance went into effect was May 15th, they knew it on the 19th when I called and should have informed us so we could make arrangements. We disclosed that we would have the dog. We drove over 10 hours, paid for the room, but did not have any time on the beach. They could have allowed us a late departure. I was willing to pay for an additional night but not stay. I had daughters here from CO and NJ and our trip was a bust. Also, the foundation of our bed was broken in several places. I wasnât going to complain because I wanted to have a peaceful stay but when they would not take responsibility on any level to help us out, I told them. They said they would check on it, but that didnât do anything for ME. They were glad to take my $$ but didnât provide good information about the dog/beach ordinance, refused to make any room adjustment so we could go to the beach we paid premium price to visit, and put us up in a room no with a broken mattress foundation that is impossible to miss when cleaning the room. The gift shop closed. Parking situation intolerable, no luggage carriers available, public restrooms locked, front desk staff who knew nothing about community, because as they said, they didnât live in the community and didnât know where anything was. Compensaton is in order for this vacation fail. We will stick with reputable hotels in the future.