Paid for late checkout so grandchildren could use the pools and lazy river only to find out it had been closed down in preparation for a storm that wasn't even coming! I would like a refund on the fee that was charged for like checkout if possible!!
Stay away!!!! Cockroach!!!!!I have never complained in the 50 reviews that my wife and I have done. Before I start the staff and the location is great. Great for kids but book straight with them not the property management company that rents through VRBO. I already wrote a review on Vacasa describing the disaster. Just stay away. Cockroach room, filthy, nothing works.
Pretty unit. Nice pool area. However , unless you want to vacation with roaches , youâll want to stay elsewhere. We notified management on the first day and they sent out someone to spray but that did not solve the issue. If you enjoy seeing roaches in the dish cabinets scurry each time you open them, move the appliances on the kitchen counter , or in your bathrooms , this is the perfect place for you. We stayed the week on our once a year family vacation here and it was a waste of money. Tips : we stored ALL food in the fridge ; kept lights on 24/7 with the kitchen cabinet doors open, took the trash out each night and used roach spray / disinfectant wipes frequently. Try to leave clothes in your suitcase and do not put suitcases on floor Floor was sticky and the W/D unit is not available to use Also read the fine print. The gym is not available to renters The last items are no big deal but the roach issue is .Will not be returning. Pics are of some of the daily kill of the early morning roaches on the counter . Took the last day
We were 3 golfers over to play for a few days. Overall the condo was nice. Great location and easy access. Beds were comfortable. Kitchen was well equipped for what we needed. The cleaning crew could have Done a little better job as our hallway floor was sticky and when we took some wet paper towels to get rid of the stick, the towels were really black. Some details were lacking like the soap and shampoo dispensers in the master bedroom were empty and some hair around the tub. Every place I guess has some kind of issues but ai would recommend the condo.
Nice apartment. It was overall very clean however we did encounter roaches. Several. Mainly in the wet areas of the house like the kitchen and bathroom tub.
We did not stay here. The listing did disclose that the roof was being repaired. But when we got there,there was a safety notice taped to the door talking about structural damage and engineers were involved. Roof repair and structural issues are two different things. We have contacted vacasa and vrbo and have been told by vacasa they won't refund because they disclosed it (no they only disclosed roof repair) and vrbo claimed they were sending my complaint up the chain but I have heard nothing. Thankfully I had marriott points so we managed to resuce our vacation but we almost turned around and went home.
We enjoyed our visit. The room is dated and needs updating however it was very roomy, comfy. My family and I will definitely book next month here as well.