The house was located on the beach with a nice pool area.Beds were comfortable as well. The house could have been cleaner especially the floor. The dishwasher did not work. Furniture in the upstairs area was very so so.
This was my familyâs first attempt at a group Christmas vacation. The staff at Thomas Beach Vacations were exceptional. At last minute I was able to add a family member to check in the property as my travel plans were delayed. There was ample parking and space for all of our party of 22 to stay. Minor issues included a microwave that would randomly turn on and off and a maintenance issue that they rapidly sent a technician out for. It was more steps than anticipated for some of our older relatives but all in all an amazing vacation!!
The house itself was great. We had a few issues...we did not have hot water for two days in the upstairs unit, that was a huge problem. Another problem was a shower in the upstairs unit was missing a door. The main problem though was the fact that we could not get internet, no television or computers in the upstairs unit. Maintenance was awesome and came out 4 times during our stay (which meant we had to be at the house during these visits). They cleaned the filters on the air conditioning units because they were so dirty, really cannot say enough about maintenance, wonderful people! My husband and I always work a bit while on vacation and we had to either go downstairs or go to Starbucks to work. We could not figure out how to turn on the television in the downstairs unit and neither could maintenance. I understand the owner is updating still but something like having no internet or television is unacceptable. One of our guests cannot be in the sun so he was stuck inside with no television. I will not be revisiting this property.
This property was perfect for our large family and having two kitchens and two living rooms were so helpful. We enjoyed all the outdoor spaces and screened in areas with comfortable furniture to relax in. Not having to bring the kids pool toys in every night was a plus and the short path through the dunes to the ocean was beautiful.
The location was amazing. However, the internet was super slow and not equipped for the size. Only one tv has cable in all the living spaces. The other tvs couldn't connect to the internet because it was so slow. The refrigerator took a whole day to get cold so don't plan to get groceries the first day. There were very few instructions as to how to get anything. The kitchens were not well equipped for big families. No big pots and pans or even multiple pans for that matter. The seperate "retreat" was super small, again no tv, the air conditioner stopped working one night, fhe doors to the bathroom opened the same way and weren't even able to be opened at the same time due to them hitting together. Also, apparently we were low on propane for hot water and was never notified and someone showed up to fill it, well we had 7 different familes who were all at the beach or out on the golf carts and not able to move the cars right away so they left without filling. If we had been notified before hand we could have made arrangements to move them ahead of time. However there was no communication!
Overall, we expected more from this property, considering how expensive it was. Issues:
- Front door upstairs wouldn't latch
- No screens in windows in one of the beach-view rooms
- Wi-Fi was extremely weak and spotty
- Upstairs coffee maker didn't work
- Blinds in several windows were broken
- Lobster pot in description was non-existent (had to buy one)
- Shower door in downstairs master fell off on a child
The best thing about the house was the view.
It was a very good beach house. We enjoyed our stay. The pool needed some attention and we bought a skimmer the one there had no net. After three calls to mgr. we had no one come to clean.