Old room but tidy and clean. Just stayed overnite on my way from Scotland to England and it was good enough with low budget. Very kind staff (of Costa) as my arrival was very late at 22:30. Enjoyed 25% discount at Costa which is located at the entrance of the hotel.
Advertised free WiFi but no WiFi working. No hotel staff- register thereâd through vista but hotel deserted. No record of payment so staff tried to take additional payment when all had been paid in advance
Les points forts : Personnel et service et confort de la chambre
Leeming Bar None
The hotel seems to be right by the motorway exit but due to road re-alingment or similar works the junction has been moved about two miles further North so when you exit the motorway you turn left at the roundabout and begin an unexpectedly long drive to the South.
On arrival we found the hotel entrance and reception locked and deserted. Eventually we found that we could access the hotel via the adjacent cafe/restaurant. Not an impressive start.
However, the room was clean, comfortable and up to the standard expected. The kettle worked and so tea was quickly prepared and we setlled down to television viewing. The whole length of the corridor outside our room suffered from sqeaky floorboards as we found out when we tried to sleep. The adjacent cafe/restaurant was used for our evening meal and the food was adequate.
We were please enough to book the room again for our return journey the following week when we found the front door open and the reception staffed.
As a visiting party of golfer's, the Motel was adequate for what was needed, ie comfortable beds, good shower's, and local amenities near by.The Motel it's self is in a "worn/uncared for" state, and could use a good clean and coat of paint.
The staff went out of their way to help in any way they could.
Budget hotel based at motorway services location, restaurant closed and only costa open for snacks and drink, otherwise it was the McDonalds next door.
Some nice pubs nearby as great alternative meal.
Room was clean but bathroom door latch broken
No main reception at night keys accessed via Costa coffee
Could do with a bit of a refresh
But in a budget this was an OK stay.
I was there for 3 days and never saw anyone at reception all that time - I booked in and out through Costa Coffee which is connected. The internet was useless and I could not connect, also, I could not get an iron. The bar is also unmanned and you need to get someone from costa to come and serve you Locals are referring to this place as the Bates hotel. The room itself was not too bad but with no customer service to speak of I was very disappointed.
What a shambles of a setup, no reception, no eating facilities other than Pie and Chips in the attached Costa. In 30 years of travelling I'd be hard pushed to remember anywhere worse than this place. The ONLY saving grace is the room was clean, but I'm guessing that's due to a recent a refurbishment.
Sorry to say this one goes on the AVOID list.
I didnt really see too much of what the hotel had to offer as I was simply there to get a few hours sleep en route north. However, with arriving late, I ensured that 24 hour check in was available. Maybe it should state on the booking that if you arrive after hours then you need to check in at Costa Coffee and not try to enter the building and go to reception as nobody is there in the late hours. However, the man on duty was pleasant and quickly checked me in so all was ok.
stayed here numerous times but hotel has changed hands & for us has gone backward
You now pay extra for breakfast ÂŁ10 each , bar has closed , hotel entrance closed you enter via Costa cafe & Costa staff check you in as reception closed. Staff uncertain of rooms & we had to tell them which ones were executive as we had paid for one but allowcated an on ordinary double.
hotel looking tired & in desperate need of some TLC.
Shame as used to be a lovey place
Will not rush back
Turned up, nobody on reception, waited 20 minutes after paging for someone to arrive.
Got the key to my room, the corridors were dark and dingy.
Upon entering the room, there was a stale stench and again was a dark and dingy room.
The room was not clean, there was some sticky substance on the sideboard so had to stow my luggage on the chairs.
The bathroom lacked amenities and one of the towels was still dirty.
I put the towels on the floor hoping for them to be replaced the next say, i got back from a 10K race and found that the towels hadn't been replaced as the same dirty bath towel was hung again... So glad I bought my own towel!
The saving grace was the bed... It was clean.
We chose here as visiting friends nearby. Ideal price for our needs. Little lovely touch, they straightened the dogs bed. Easy to find. Great for M1, so could visit places.
only one staff member to see to reception and serve bar lounge
I had to wait 15 minutes to hand in room key when leaving as staff member was serving breakfast could not get receipt for payment made
Checking was efficient with a very pleasant Young man.We were very disappointed with the room especially the bathroom..this was in need of an update,the bath was stained and the bath panel was falling off...the beds were very comfortable
Rooms were very dated and in need of refurbishment, also a lot of paint had flaked off around the window.
Could not turn the heat down so had to have the window open at night, this meant that i had to put up with the noise from the boy racers in the car park.
From listening to other guests, this seemed to be a hotel wide problem.
No wifi in my room for the first 3 days and was given the excuse that it was the weather. Had to sit in reception to connect. Was told that they would get someone in to sort it, if that failed then they would move me to another room, (Last i Heared).
Some of the night staff seemed to spend most of the evening in costa chatting to their friends. When they left, a sign told us that if we had any problems go to costa who seemed not to be able to do much. As nobody was on duty when i checked out at 7am, i had to ring and arrange for a VAT invoice to be sent to me via email. What i received was a photograph of the hand written form that i filled in on checking in, (not vey professional). On the whole the room served its purpose but was not worth the money paid. I have stayed in much nicer hotels for much less and would not use the Lodge again.
It was frustrating that Reception closed at 5pm, and that the doors are locked at 11pm. I needed to make a 36mile round trip to book into the Lodge as we were not sure the wedding reception evening festivities would end. The shower grouting would benefit from a good clean and freshen up!
Hotel was very tired - old and well overdue for refurbishment. Staff were so slow it was almost a joke. Better than sleeping in your car, but not by much!