We rented this property for our annual college friends trip, involving five mature women. We found the home to be very nice and, for the most part, comfortable. It was very clean and spacious. We also appreciated the complimentary stocking of paper products and misc. supplies, and the lack of extensive check-out procedures. However, we did have a few issues.
Absolutely no instructions on operating basic functions like HVAC were provided. The thermostat in this unit is one with which none of us were familiar, and some basic instructions would have been greatly appreciated. When I inquired, I was directed to the DACK app which, while visually attractive, was devoid of useful information. We had trouble locating a cutting board, so contacted the property manager as directed. Response time was slow, and no useful assistance was provided. We also had difficulty regulating the room temp in the basement to make it comfortable for sleeping (again, no instructions) There was no tub mat in the upstairs bath, creating a dangerous slip-and-fall hazard. No information or instruction on recycling was provided. Individually, most of these are minor issues. But, when considered as a whole, it made for a less-than-perfect stay.