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DoubleTree by Hilton Hotel Berkeley Marina

4.0 star property

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Exterior
Daily full breakfast for a fee
Exterior
Exterior
Room, 1 King Bed, Accessible | 1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Reviews

8.2 out of 10
Very good

Popular amenities

Explore the area

View in a map
200 Marina Blvd, Berkeley, CA, 94710
  • Place, Berkeley Marina
    ‪1 min walk‬
  • Place, University of California, Berkeley
    ‪7 min drive‬
  • Place, Greek Theater
    ‪10 min drive‬
  • Airport, Oakland, CA (OAK-Oakland Intl.)
    ‪22 min drive‬

Room options

View all photos for Room, 2 Double Beds, Marina View

View from room

Room, 2 Double Beds, Marina View

8.2 out of 10
Very good
(53 reviews)
  • 26 sq m
  • Marina view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Marina View

View from room

Room, 1 King Bed, Marina View

8.6 out of 10
Excellent
(82 reviews)
  • 26 sq m
  • Marina view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Standard Room, 1 King Bed, Non Smoking

8.2 out of 10
Very good
(153 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Room, 1 King Bed, Accessible, Bathtub

7.0 out of 10
Good
(16 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Double Bed, Accessible

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Room, 1 Double Bed, Accessible

8.4 out of 10
Very good
(7 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 King Bed, Balcony

Room, 1 King Bed, Balcony | 1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Room, 1 King Bed, Balcony

7.4 out of 10
Good
(34 reviews)
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Balcony

Room, 2 Double Beds, Balcony | Living area | 49-inch flat-screen TV with cable channels, TV, pay films

Room, 2 Double Beds, Balcony

7.6 out of 10
Good
(14 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Living area | 49-inch flat-screen TV with cable channels, TV, pay films

Suite, 1 King Bed

  • 51 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Balcony

Suite, 1 King Bed, Non Smoking, Balcony | Living area | 49-inch flat-screen TV with cable channels, TV, pay films

Suite, 1 King Bed, Non Smoking, Balcony

  • 51 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

49-inch flat-screen TV with cable channels, TV, pay films

Room, 1 King Bed, Accessible

8.4 out of 10
Very good
(6 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Courtyard View

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Room, 2 Double Beds, Courtyard View

7.2 out of 10
Good
(20 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Bathtub

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Room, 1 King Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(5 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Courtyard View

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Room, 1 King Bed, Balcony, Courtyard View

8.0 out of 10
Very good
(42 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Double Bed, Accessible, Courtyard View

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Room, 1 Double Bed, Accessible, Courtyard View

8.0 out of 10
Very good
(1 review)
  • 26 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 King Bed, Accessible, Courtyard View (Roll-in Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Room, 1 King Bed, Accessible, Courtyard View (Roll-in Shower)

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Bathtub (Hearing)

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Room, 2 Double Beds, Accessible, Bathtub (Hearing)

8.2 out of 10
Very good
(11 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Mobility Accessible W/RI Shower Courtyard View

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Double Mobility Accessible W/RI Shower Courtyard View

  • Sleeps 2

View all photos for King Mobility Accessible W/RI Shower Courtyard View

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

King Mobility Accessible W/RI Shower Courtyard View

  • Sleeps 2

View all photos for King Mobility Accessible W/Tub Courtyard View

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

King Mobility Accessible W/Tub Courtyard View

  • Sleeps 2

View all photos for King Mobility Accessible W/Tub Patio or Balcony

Eco-friendly toiletries, hair dryer, towels

King Mobility Accessible W/Tub Patio or Balcony

  • Sleeps 2

View all photos for Double Mobility Accessible W/RI Shower Patio or Balcony

Interior

Double Mobility Accessible W/RI Shower Patio or Balcony

  • Sleeps 2

View all photos for King Mobility Accessible W/RI Shower Patio or Balcony

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

King Mobility Accessible W/RI Shower Patio or Balcony

  • Sleeps 2

View all photos for Two Double Room With Courtyard View(Balcony Or Patio)

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Two Double Room With Courtyard View(Balcony Or Patio)

  • Sleeps 4

View all photos for King Room With Marina View(Balcony Or Patio)

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

King Room With Marina View(Balcony Or Patio)

  • Sleeps 2

View all photos for Two Double Room(Balcony Or Patio)

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Two Double Room(Balcony Or Patio)

  • Sleeps 4

Mob/Hear Access Two Double Room with Tub Balcony/Patio

  • Sleeps 4

2 Double Beds - Sitting Area - Balcony/patio

  • Sleeps 4

1 King Bed With Balcony Patio

  • Sleeps 2

View all photos for Premium King Room

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Premium King Room

  • Sleeps 2

View all photos for Two Room King Suite

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Two Room King Suite

  • Sleeps 2

View all photos for Two Double Room With Marina View(Balcony Or Patio)

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Two Double Room With Marina View(Balcony Or Patio)

  • Sleeps 4

View all photos for King Room(Balcony Or Patio)

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

King Room(Balcony Or Patio)

  • Sleeps 2

View all photos for King Room With Courtyard View(Balcony Or Patio)

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

King Room With Courtyard View(Balcony Or Patio)

  • Sleeps 2

View all photos for Standard Room, 2 Double Beds, Non Smoking

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Standard Room, 2 Double Beds, Non Smoking

8.2 out of 10
Very good
(229 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

DoubleTree by Hilton Hotel Berkeley Marina

Bayside hotel with marina and health club
A marina, an indoor pool and a restaurant are available at this hotel. WiFi in public areas is free. Additionally, a health club, a bar/lounge and a 24-hour business centre are on-site.
DoubleTree by Hilton Hotel Berkeley Marina offers 378 accommodations with a safe and coffee/tea makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 49-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and desk chairs. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

A marina and a health club are featured at the hotel. An indoor pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.

Children aged under 18 years old are not allowed in the swimming pool or hot tub without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of DoubleTree by Hilton Hotel Berkeley Marina's great location. During your stay, you're just a quick walk from Berkeley Marina. Enjoy features like free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Enjoy American cuisine and ocean views while dining at The Berkeley Boathouse
  • Full breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include a front desk safe, a 24-hour business centre and 22 meeting rooms
  • On-site recreation includes a gym and bicycles to rent
  • Guests have great things to say about the clean guestrooms and the restaurant
  • Steps from Berkeley Marina and McLaughlin Eastshore State Park
  • Dogs welcome for a fee (restrictions apply)
DoubleTree by Hilton Hotel Berkeley Marina offers its guests a marina, an indoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A 24-hour business centre and 22 meeting rooms are available. Event space at this hotel measures 30659 square feet (2848 square metres) and includes conference space. A hot tub, a terrace, and multilingual staff are also featured at the business-friendly DoubleTree by Hilton Hotel Berkeley Marina. Parking is available for a fee.

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 6:30 AM to 1:00 PM.
The Berkeley Boathouse – Overlooking the ocean, this restaurant specialises in American cuisine and serves breakfast, brunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available.
Made Market – On-site coffee shop. Open 24 hours. Open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (USD 40 per night; includes in/out privileges)
  • Valet parking on site (USD 42 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 1:00 PM on weekends; USD 15 to 35 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Made Market
  • The Berkeley Boathouse

Things to do

  • Bicycle rentals
  • Health club
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 22 meeting rooms
  • 24-hour business centre
  • 30,659 square feet of conference space

Outdoors

  • Marina
  • On the bay
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (91 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • 5 buildings
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Built in 1973
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Traditional architecture
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Composting
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 15.00 to 35.00 per person
  • Self-parking fee: USD 40 per night (in/out privileges)
  • Valet parking fee: USD 42 per night
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses wind, solar and geothermal energy, plus eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Berkeley DoubleTree Hilton
Berkeley Hilton
Berkeley Marina Hilton
DoubleTree Hilton Berkeley Marina
DoubleTree Hilton Marina
DoubleTree Hilton Marina Berkeley
DoubleTree Hilton Marina Hotel
DoubleTree Hilton Marina Hotel Berkeley
Hilton Berkeley
Hilton DoubleTree Marina Berkeley
Doubletree By Hilton Berkeley Marina Hotel Berkeley
DoubleTree Hilton Berkeley Marina Hotel
Doubletree Berkeley
Berkeley Doubletree

DoubleTree by Hilton Hotel Berkeley Marina Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1868 out of 3732 reviews
Rating 8 - Good. 890 out of 3732 reviews
Rating 6 - Okay. 527 out of 3732 reviews
Rating 4 - Poor. 230 out of 3732 reviews
Rating 2 - Terrible. 217 out of 3732 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Graham

Business traveller
Disliked: Amenities, property conditions & facilities
What a bizarre hotel. It was so loud . The staff made the check in part confusing. It was hard to find my building. I could t get out of the parking lot as I left my key in the room. So we’re never staying there again
Stayed 1 night in Aug 2025

4/10 Poor

Ryan

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Aug 2025

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Lots of charm but needs an update

The hotel is in a beautiful spot and has a lot of charm, but the rooms and halls desperately need updating. It’s frustrating to pay extra for a marina view room with a balcony but has a sliding door that’s so hard to open you mostly have to give up on using the balcony. Furniture on the balcony had cigarette burns, perfectly matching the smoke-infused curtains. Everything is dated and chipped.
Stayed 1 night in Aug 2025

10/10 Excellent

Cindi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Vinny

Liked: Property conditions & facilities
Stayed 1 night in Aug 2025

2/10 Terrible

Catherine

Stayed 4 nights in Jul 2025

6/10 Okay

EMYROSE

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
After staying at a Hyatt i had to compare. Maybe because the place needed some much needed TLC. The front desk girls were not welcoming. There were 2 of them and it took them 10 minutes trying to find something in the internet versus reminding the people checking out to wait. They just expected us to stand and wait for them. It looks like they did not even want to be there.
Stayed 3 nights in Aug 2025

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

6/10 Okay

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We requested Ada wheelchair access… that did not happen… food was so so this trip, and 4.50 for a can of soda pop… but we’ll keep coming back
Stayed 1 night in Aug 2025

8/10 Good

Jim

Liked: Cleanliness, staff & service
Ice machines not working on any floor... Pillows and sheets smelled like dirty socks but looked clean. (dog smell?). Cleaning staff was polite and changed pillow cases/bedding. Helpful and friendly/efficient restaurant staff (Xiaoli) and Front Desk staff (B'leana)
Stayed 2 nights in Aug 2025

4/10 Poor

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

WILLIAM

Liked: Cleanliness, staff & service, property conditions & facilities
One thing to be aware of is that there is a $40 fee for overnight parking unless you have a disabled placard.
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Nancy

Stayed 4 nights in Aug 2025

8/10 Good

Arun Kumar, Hillsboro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Juan

Stayed 1 night in Aug 2025

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to land

Great view, quite,staff was excellent,clean room,great restaurant around bay. This is our 3rd stay here. Just a peaceful place to stay
Stayed 2 nights in Aug 2025

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
The bar tender was terrible
Stayed 1 night in Aug 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Glenda was extra helpful.
Stayed 1 night in Aug 2025

10/10 Excellent

Monica

Travelled with family
Stayed 1 night in Aug 2025

4/10 Poor

Sophearin

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bathtub tap handle is broke. Booking 2 queen beds but look like we got 2 full beds instead.
Stayed 1 night in Aug 2025

2/10 Terrible

Rennick

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities

Beware Black Mold

Black mold in the room. When leaving, a couple asked us if we had stayed in this room as they had been present the room the day before, found black mold, showed the pictures to the front desk and asked to be switched to a different room. We found the mold and photographed it, presented pictures to the front desk staff who were unable or unwilling to contact management or corporate. The staff is knowingly renting out rooms that are unsafe and uninhabitable.
Stayed 1 night in Aug 2025

6/10 Okay

Charlie

Liked: Staff & service
Disliked: Cleanliness
Bathtub was filthy. Restaurant was excellent. Signs showing how to exit parking lot were not well placed and confusing.
Stayed 2 nights in Aug 2025

4/10 Poor

Aleksandra

Disliked: Amenities
Old, dirty, smelly, no microwaves in the rooms: when i called to bring me one ( they said it was an option) but we had to wait for more than 30 mins because the person was having dinner at that time and he was THE ONLY one who could bring that to us. Seriously in this size hotel you have only one person to service requests like this? Not coming back, we did not enjoy our stay, unfortunately.
Stayed 1 night in Aug 2025

2/10 Terrible

Frederic, Eagle

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were initially given a room that was already occupied, and after trekking across three buildings, we had to return to the front desk—only to be met with an annoyed look instead of an apology. Once we finally got into the correct room (supposedly for four guests), we found only two towels. When we requested more, the same front desk staff responded with the same dismissive attitude. Asking about breakfast earned us a raised eyebrow and a curt “at the restaurant.” Not exactly welcoming. The pool was barely heated, the hot tub was broken and out of service, and the gym was half closed for repairs. Towels at the pool had visible stains, and the room itself was shockingly dirty—grime that looked like it had built up over years. The glass door was so filthy you could barely see through it. This hotel relies solely on its location. Beyond that, it makes no effort to provide a pleasant experience. Poor service, lack of cleanliness, and broken amenities made for a stay we won’t be repeating.
Stayed 1 night in Aug 2025