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Hotel Santa Helena Plaza

2.5 star property

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Photo gallery for Hotel Santa Helena Plaza

Outdoor pool
Front of property
Staircase
Lobby lounge
Hallway

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Galeana 304, Col. Centro, Oaxaca, OAX, 68000
  • Place, Benito Juarez Market
    ‪7 min walk‬
  • Place, Zócalo
    ‪7 min walk‬
  • Place, Oaxaca Cathedral
    ‪8 min walk‬
  • Airport, Oaxaca Intl. (OAX)
    ‪17 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Desk, laptop workspace, iron/ironing board, free WiFi

Superior Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds

Exterior

Standard Double Room, 2 Double Beds

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room

Desk, laptop workspace, iron/ironing board, free WiFi

Superior Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Studio Suite

Desk, laptop workspace, iron/ironing board, free WiFi

Superior Studio Suite

  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe Double Room

Exterior

Deluxe Double Room

  • Sleeps 4
  • 2 Queen Beds

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About this property

Hotel Santa Helena Plaza

Hotel with free parking, 6-minute walk to Benito Juarez Market
An outdoor pool, a 24-hour front desk and tour/ticket assistance are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a TV in a common area and a front desk safe. Change of towels is available on request
Hotel Santa Helena Plaza offers 30 accommodations with complimentary bottles of water and free toiletries. Rooms open to balconies. 24-inch flat-screen televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. An iron/ironing board, hairdryers and change of towels can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.
During your stay at Hotel Santa Helena Plaza, you're just a quick walk from Zócalo. Enjoy features like free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, a terrace and a communal living room
  • Within a 10-minute walk of Benito Juarez Market and Zócalo
As a guest of Hotel Santa Helena Plaza, you'll find an outdoor pool, a terrace, and tour/ticket assistance. Public spaces have free WiFi. Hotel Santa Helena Plaza also features a front desk safe, a communal living room, and a water dispenser. Self parking is free.

Smoking is allowed in designated areas at this Oaxaca hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 2 floors
  • Communal living room
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 24-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water

More

  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Santa Helena Plaza

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 200.0 per day.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: MXN 200.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Santa Helena Plaza Oaxaca
Santa Helena Plaza Oaxaca
Santa Helena Plaza
Hotel Santa Helena Plaza Hotel
Hotel Santa Helena Plaza Oaxaca
Hotel Santa Helena Plaza Hotel Oaxaca

Hotel Santa Helena Plaza Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 40 out of 97 reviews
Rating 8 - Good. 39 out of 97 reviews
Rating 6 - Okay. 13 out of 97 reviews
Rating 4 - Poor. 3 out of 97 reviews
Rating 2 - Terrible. 2 out of 97 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Geraldo

Travelled with family
Liked: Cleanliness, property conditions & facilities
It's a hotel very close to downtown, you can walk and is a safe area. The only think it has no restaurant as announce it on line.
Stayed 7 nights in Jul 2025

10/10 Excellent

jorge

Stayed 3 nights in May 2025

10/10 Excellent

Amanda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stay we’re really friendly & helpful.
Stayed 2 nights in May 2025

8/10 Good

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, pool and pet friendly
Stayed 1 night in Apr 2025

8/10 Good

elizabeth

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the location, just a short walk to the Mercado and Zocalo.
Stayed 1 night in Apr 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Santa Helena

Good location. Quiet. Good service
Stayed 3 nights in Apr 2023

8/10 Good

Aymeric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

4/10 Poor

Maria

Disliked: Cleanliness, property conditions & facilities, room comfort

Not great

They show a picture of the swimming pool. The swimming. pool is unusable it is not clean. The towels were not white and they were very old. When i got there we were only 2 people and they charged for 3. Overall it was not what i was expecting.
Stayed 3 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Friendly staff, nice place but sketchy neighborhood
Stayed 3 nights in Jul 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Okay

A few of things to consider. 1- the white portion of the floor as you enter the swimming pool should be non-slip material super slippery specially for kids. Check out which material should be used. 2- Clearly state there is no air conditioner on the specifications. Had I known this, I sincerely would not have stayed here. 3- Family of 4 requires atleast 2 toilets rolls of paper.
Stayed 2 nights in Jul 2021

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

The hotel has spacious rooms with balcony views of the pool. The pool was a fantastic addition, given the hot weather - we used it everyday. The room was quiet and had both aircon and a ceiling fan. There is also free offstreet parking onsite.
Stayed 4 nights in May 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
It’s one of the few hotels with a pool but the pool furniture wasn’t good. There were no cushions on the loungers so those were pointless. Our room was dark and gloomy, no windows. Staff was very strict about guest and where they can be located in the hotel. We were asked to not sit by the pool with our guest even though there was no one else around at the time. (Guests were one female and child) The security of the hotel seemed good. The cleaning staff were very good. Not the best location as other places we’ve stayed in Oaxaca. It was ok but would not stay there again.
Stayed 2 nights in May 2021

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay in Oaxaca Centro

Great place to stay in central Oaxaca. The team there was great even with the language barrier they try to help one of the best places I stayed at. My room had no heat or ac and it didn't matter as I was next to the pool and it was cool
Stayed 4 nights in Dec 2020

10/10 Excellent

Sarah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A good spot to explore Oaxaca

A lovely spot to explore Oaxaca - nice big bright rooms with private terrace and a pool
Stayed 7 nights in Nov 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are very clean. Also room is very big. Bed is old.
Stayed 1 night in Feb 2020

8/10 Good

Teresa M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ER LOCATION FOR DIA DE LOS MUERTOS

PERFECT LOCATION to celebrate Dia De Los Muertos. Far enough away from the celebration to get adequate sleep.
Stayed 3 nights in Nov 2019

10/10 Excellent

A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Nice place to rest

Clean,basic but nice place, there are regulations for use of pool but do not follow it, parking is reduced when it is full you can not leave if you do not remove the cars from the passage, lack of additional service like coffee maker, no air conditioner.
Stayed 2 nights in Oct 2019

6/10 Okay

Sara, Chicago

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
I loved that they had a pool, but it was ambient temperature and too cold to swim. The reclining chairs around the pool were a lovely touch, however they were in disrepair. The hotel overall is a beautiful property but there were areas that could have been better maintained. We had not the best experience with the service in that the night staff is totally disconnected from the day staff. It appears the hotel is looking for additional personnel, and I’m assuming that they know that this is an issue. The Internet service is absolutely unreliable no matter where you go. Night staff did not know how to reset the Internet modem/router.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean property and cool location. Kids and I loved the pool...although it was not warm it was refreshing.
Stayed 2 nights in Feb 2019

8/10 Good

Eric P

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

Some pros, some cons

On the one hand, not a nice neighborhood, and most special requests (like for late check out or using a microwave for a moment) were answered with “no”. On the other, clean, bright, spacious rooms, high water pressure and plenty of hot water, nice pool and outdoor area. Closest great coffee is Caracol Purpura (7 min walk), 15 minute walk to the downtown centre (good if you’re obsessed with getting a lot of steps per day as I am), 10 min walk to best bakery in Mexico (Boulenc), 15 min walk to the Guelaguetza stadium if you’re adventurous and like climbing stairs.
Stayed 5 nights in Dec 2018

10/10 Excellent

silvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Stay and staff was great.
Stayed 13 nights in Dec 2018

8/10 Good

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Santa Helena Plaza

The hotel was very peaceful and the room was super clean. There aren’t many amenities but the room rates are quite inexpensive. The furnishings offer old world Mexican charm but bed linens and towels could use an upgrade. The location is a short walk to the big cathedral which is another few blocks to the Zocalo. The pool area is nice, There’s a pretty mural in the cantina area. The pool is not heated but probably very refreshing when it’s super hot. The staff was friendly and helpful when I needed to call a taxi. They are very hands off once you check in. I’d say this is a good value hotel and seemed to have mostly nationals as guests.
Stayed 2 nights in Oct 2018

10/10 Excellent

Nick, San francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice hotel, lousy neighborhood

Great rooms with pool but in lousy neighborhood. You have to walk 6-8 blocks over broken sidewalks to the plaza/cathedral, noisy, bus fumes in your face. But the other side of town near Santo Domingo church is just charming and wonderful; lots of little charming colonial hotels in that area, wonderful cafes, shops, and restaurants (where I will stay on my next trip to Oaxaca). I got cards and some of the hotels are La Noria, Abu (like a chic Italian hotel), Antigua, Oaxaca Real, for around $1500 per couple, under $100 american. All the bldgs, streets, and sidewalks are kept in good repair in that area, 10 minute walk to the plaza/cathedral. The poshest hotel in that area is the Quinta Real, fantastic place in an old convent, but pricey.
Stayed 10 nights in Mar 2018

8/10 Good

jordan, california

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Simple and clean

Accommodations were overall good, especially for the price. AC was not functional, and the front desk was very loud all night every night. Repeatedly waking us. If the ac worked, so we could close the windows it would have not been a problem.Otherwise it was well worth the money.
Stayed 7 nights in Mar 2018