House was over all nice and plenty of room for our family. However, when we got to the house we found there was no paper products in any of the 5 bathrooms. When I asked they informed me they only supply 2 rolls and the rest is up to the renter. The carpet in the upstairs bedroom is nasty and staind. Blinds are broken all over the house. It did not look near as nice in person as it did online.
Maintenance was great! We had an elderly man and toddlers in our family group- one of the hand rails was broken - maintenance was very attentive and the repair was done the next day - impressive! House was large enough for our family and we had a great week at the beach. Kids loved the pools.
Property was very clean. Probably the cleanest one Iâve stayed in. Sheets already on the bed from the linen company which was a first in my experience. Nice size rental. Plenty of room. Loved it.
Where do I start??? Upon arrival the code to the garage did not work. Fortunately after trying a very simple code â1234â, it worked.
The entry to the property was very uninviting and dirty. The cleaning was not done and the âwelcome kitâ of toiletries was not there. I would have packed some to at least get started but I was told there would be soaps, shampoos, conditioner, TP, paper towels, etc. NOTHING! I had to spend unnecessary time going to the store on my first day. The grill I was told was there was not there and had to request one multiple times. When one arrived, it was charcoal and the guy did not know how to put it together so my husband had to. Doors did not open, toilets did not flush properly, lamps did not work, TVâs in the bedroom did not work. The couches in the living room needs to be replaced as it is worn and stained. The mattress in the first floor bedroom was more like a hammock. I never once had any communication with the property owner, only Vacasa and that was very poor as well. Maintenance didnât show up until the day before we left.
Overall I feel as though the property owner has zero interest in maintaining his/her property and Vacasa does not do a good job of checking the property after each renter to report items to the owner to address. Clearly the owner is not concerned about ensuring the guests have a wonderful stay. Itâs purely all about the income. I would NEVER return to this property and would not recommend it to anyone.
We enjoyed our stay at Sunset Island in Ocean City. We have already booked a return for 2020. I would suggest that the unit include a vacuum to take care of sand buildup during the week.
It was as if the place was not cleaned before our arrival. Hair and soap in showers, mildew in toliets, sand all over the deck. The home was in poor shape as well. Stains all over carpet and indoor and outdoor furniture. Water stains throughout the walls. Holes in walls. The place was not worth what we paid.
We had a very diverse family group of 10. Ages 10 to 78. This house was perfect for all of us. It was spacious and cozy at the same time. Everything from check in to check out was perfect. I would definatley recommend the property and hope to return!
The layout is good and beds were fine; but on the main level it could use some new carpeting and furniture (unless you like sitting on the floor while in a chair) and deck furniture.
The community of Sunset Island was great. The pool, beach, drink service, fountain, store, fishing dock and restaurant were great. The house was nice and fit everyone, however it was not clean. The cleaning service didn't even sweep the kitchen floor and the bathrooms weren't very clean either. Hopefully this was just a bad week for the cleaning service. Kitchen utensils and everyday drink-ware were a little lacking.
We had 3 families with kids and we had ample room to sleep. Would have preferred a second living room for the kids to play in.
The pool and bay beach were really nice and great with the kids. The walk to the beach was longer than I would have preferred, but not bad. Would be great if the island had a shuttle that ran back and forth. Especially for when people have to go to the bathroom.