I have stayed at OC, MD countless times, but this was my first time renting at the Quay or booking with Vacasa.
The location of this condo was great - right on the beach! It's located near 110th St, which makes it a bit of a hike from the boardwalk, but with two small kids, I didn't mind being removed from the hustle and bustle of downtown. The space inside the condo is fantastic. With two parents, two grandparents, and two kiddos, we were all able to enjoy the common areas, but bedrooms were situated nicely so that everyone could get good naps when needed. The Quay has indoor and outdoor pools and a game room. We spent many hours in the outdoor pool. The indoor pool and game room left something to be desired, but the kids loved them both so no complaints there.
My biggest concern with the condo was the dirtiness upon check-in. As other reviewers stated, the cabinets were dirty with crumbs everywhere. The fridge and the freezer were filthy. There were old, moldy teabags in the kitchen. There was a pile of sand in the bathroom and in each drawer of the dresser! The toilet was disgusting - although there was toilet bowel cleaner inside, it certainly had not seen a toilet brush for several weeks/months. The sink and shower in the master bathroom drained so slowly that by the end of your shower, you were standing in your own dirty bathwater. And the dust!! It was on EVERYTHING!
Vacasa texted me to inquire about the cleanliness of the condo, to which I responded unfavorably. I sent pictures, like they asked, but we ended up just cleaning the condo ourselves before unpacking. It wasn't the best welcome.
Also upon check-in, we learned from the Quay staff that there would be a planned power outage in the building from 10p-6a on day 2 of our stay. The Quay gave us a copy of the letter sent to Vacasa so that Vacasa could inform renters, however, they never did. We know the power outage couldn't have been helped, but if Vacasa would have given us appropriate warning, we would've at least been prepared with flashlights.
We met other folks who were also vacationing in the building, but they rented from Long & Foster, the real estate company located in the Quay. Their experience was much different - their condo was clean and ready for them. And they were given advanced notice of the planned power outage. As a result, if we choose to stay at the Quay again next year, we will rent from Long & Foster, not Vacasa.