Where do I begin with this property and the local Vacasa office....
Pros: location. Close to the beach, close to the bus stop, and many bars and restaurants within walking distance.
Cons:
First off - check in at 4 pm. Every. Single. Renter. is checking in at 4 pm. There was a 20 minute wait to get your keys, which is odd since this is the first time I've ever booked anything from VRBO that didn't have a keybox or coded entry. Not a huge deal, but I requested early check in and they said absolutely not because of the "back to back" bookings.
That brings me to my second point - the cleanliness. The back to back bookings must've left at 3:55 and housekeeping had 5 minutes to clean because the condo was definitely not cleaned from 10am - 4pm. There were stains all over the carpets in both bedrooms, there was a terribly musty/moldy smell when you immediately walked in the door. There was sand...everywhere. Fine, it's a beach condo, but level-set expectations a bit. There was also a handwritten letter from a previous renter (stay ending July 30th) - that mentioned a myriad of issues in the condo. Broken bed in the master, broken drawers in the master, a mouse in the kitchen, garbage disposal in sink broken. There was also a socket next to the kitchen table that had noticeable black soot around it, and after reading another entry in the guestbook, we've come to find out that socket actually shocked and burned a previous renter. We did not use that socket. Also, the owners rental license, which was prominently displayed in the front hallway, expired in April.
All this being said, I sent these issues on day 2 of the trip to Vacasa, who were very responsive, but said they'd be addressed with the local agents/office. I never heard from anyone again.
For the money we spent, the above issues are egregiously unsatisfactory. This is our 5th trip to Ocean City, with the same group of people, and this was hands down the worst property we've stayed at. Furthermore, when I asked simple questions before the trip (ie where do additional cars park, are we able to smoke outside), i was given a canned response with no human touch.