6/10 Okay
Kirsten
11 Oct 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
On arrival and entering the hotel, I was taken away with how beautiful it was, but sadly followed by pure equipment when I interacted with the staff member of the contest to check in. The fact the verb was extremely rewrite off the bat. She informed me that an additional hundred dollar charge we needed, and when I explained that my room was fully funded and paid for upon my arrival and nowhere in any of the confirmation did it say anything about meeting an additional charge. The staff member then responded and told me that I could cancel my reservation and I would not be fully refunded or I could just pay the hundred dollar fee and stop wasting her time because it was in the email that I received and I must’ve just missed it. I was very frustrated. Was that an interaction but it was late and I just went and paid to see anyway. Upon going to our room to doorman was able to assist with my luggage and I truly appreciate that. He’s nothing but kind the room was very nice and clean I was impressed with the mirror in the bathroom and the decor. However, that went downhill when we laid on the bed, there was a huge hole in one of the beds, completely sunken in as well as the boxspring holding it up broken I did mention that the same person downstairs and she told me that there was no way she could switch my room, but I can wait for a manager to come in tomorrow the following day and switch my room. We ended up to tolerating it, but it was one of the most uncomfortable beds.
Kirsten
Stayed 4 nights in Oct 2025
