Everything was good except the mold in the window that we needed someone to clean twice. The mold was right above a window in basement bedroom and my nephews were breathing that in for a week. Not good.
Want to start off by saying the location and size of the house were great.From the time of booking, I felt like communication with the host wasnât very present. I had asked about updating the guest count, which did happen. But I followed up with more questions. For example, the listing stated there was parking for two cars. We had 3, so I asked if there was any available street parking? This was a couple weeks prior to my stay and got no response. Upon checking in, we noticed there were no starter essentials (soap, shampoo, detergent, paper towel, toilet paper). We also did not receive the garage code. I reached out via VRBO messages regarding both issues. We didnât get a response right away, so I texted Vacasa. They responded that they would get back to me. A few hours later, I receive a text from a different Vacasa number asking how check in went. I responded to that number restating the current issues involving the essentials and garage. And also sent a picture of a broken fan pulley that was left on the nightstand and wanted them to document that it was there when we checked in. I only got a response with the garage code. Completely ignores the essentials and fan pulley. So I copied and pasted the same issues, resent it. And finally got a response that someone would be out to drop off toilet paper, etc. but wonât be til the next day. Which meant we had to go out and buy toilet paper. There was hardly any check out instructions. Felt weird leaving trash in the bins.
The house ceased beautiful. I feel the amenities were lacking for the price. I misplaced some of my badges and had to pay full price again for badges . They knew I had paid but did not cut any break
We were looking for a place that could accommodate 3 family units where everyone could have a private place to sleep and plenty of bathrooms. This was perfect for that! We really enjoyed our stay. Kitchen was pretty well equipped with everything you could need. A few cleaning items that could be missed and were during our stay: there was an old coffee filter still in the coffee maker that wasnât cleaned, the gas grill had a lot of grease and food debris that wasnât cleaned. Assuming that guests that use these amenities should be cleaning up their own mess here but precious guests did not. Small things, overall really no complaints. Plenty of games to encourage family time. Neighborhood with gym, pools, restaurant, golf course a huge plus since you have a short drive to the beach.
The first thing was the dirty lines from the previous guest in the backyard outside the garage door. Which lead to three additional bags of dirty linens in the garage. Considering what is currently going on I found this extremely unsanitary and quite disgusting. The dirty lines were picked up on Friday afternoon when clean lines were dropped off again in front of the garage door. How exactly is that professional?
Second issue is when we found out that the sump pump in the basement located in the closet of the bedroom was not working. The smell was pungent to say the least! A handy man showed up tell us that he was not able to fix it and a plumber would be called in. Sunday afternoon at 1:00 PM I called to find out the status only to be told that they don't have a plumber available and it would be Monday sometime before they could get anyone out. Meanwhile we were not able to use that bedroom and the smell with perminating through the downstairs. The property manager suggest that I go out and buy a air purifier. Really? After conversations with the management company and the local manager they were able to get a plumber out on Sunday Evening. However the smell in that bedroom was overwhelming which meant that the bedroom was not able to be used the entire week.
There was a broken chair in the dining room which someone attempted to fix with painter's tape. A broken pool stick, and a broken light in the master bedroom which was in the closet. A piece of the trim for the stairs was missing, and the remotes had no back covers. There were cobwebs in the corners of the living and dining room. It's a shame that the house was not being cleaned, not sure if the owners are aware. The house itself was nice, but the management team needs help.
The house was beautiful & spacious. I missed having a porch &/ or space to sit outside.The patio was very small because of the terribly overgrown tres & bushes. We had some trouble with the outside grill. But the owner replaced the grill so we were able to cook out a lot which was great!
There is a smell issue in the basement closet that I think needs to be addressed. Our boys stayed down there & didnât tell me about it until the last few days of our stay. I sprayed it with LysolâŠbut I think it needs more attention.
My family and I rented the home for the weekend because of my son's tournament and we really enjoyed our stay. The house was nice and clean, cozy, the staff was available when needed, helpful, patient and very professional. My family and I will be looking to rent this home again in the future.
April L.
Location and neighborhood are good. Close to the beach and located in a golf community are a nice environment. As for the house, it was just okay. The basement toilet was clogged and the maintenance division never showed up after reporting the issue. The garage was not accessible through the main door and only could be used by the back door so you couldnât park your car in the garage. Multiple light bulbs were out around the house. Food was left in the fridge so I question how clean was the entire house. There were two large bins full of water left in the middle of the back, I had to empty and put them in the garage. Says it sleeps 15, everyone will have a bed but I would say max capacity is 8 at the most if you want to be comfortable.
This home was lovely. With 5 bedrooms, there was ample room for our group of 12. The only downside was that the living room on the main floor was very small, so the adults had to gather around the dining room table, because the kids were using the basement living room. The pool in the complex was very nice.