6/10 Satisfaisant
Wendy P.
1 sept. 2025
Les points forts : Propreté
The house was clean and as described. However, the rental agency was terrible. Unfortunately, one of my children left something behind. We realized this relatively quickly, but because VRBO and Vacasa are both such big companies we were unable to speak to anyone locally for days. That meant we would need to have the item mailed. We were even willing to make the 7 hour round trip to pick it up personally. The response from Vacasa was deplorable. Most communication was required through text. Some of those messages came through at 3am. They would not let us speak to anyone in Delaware and even after securing the item, they would not give us a pick up address. Ultimately a manager or some other employee sent an incredibly rude text message shaming us for leaving something behind and making sure we were well aware how inconvenient it was for them to put it in the mail. I will never rent a property overseen by Vacasa again.
Wendy P.
Séjour de 5 nuits en août 2025