It was not listed anywhere that the hotel was under major renovations. Not through the booking agent, not the website and nothing on google searches about it.
I was double charged for my incidentals and the staff didn't seem to care about that. They werenât able to provide me with an itemized receipt when I asked.due to being double charged, it drained my bank account and was therefore unable to take my girlfriend to the farmers market and dinner for our romantic date weekend.
The phone in my room didnât work, nor did the streaming aspect of the TV(These are both amenities listed when bookomh the room) and when I brought it to the staffs attention they didnât seem bothered by it and didnât offer any kind of help. The staff wore their disgust for the job on their face and both my girlfriend and I even heard them grumble under their breath.
The room was very nice and comfortable. This gets 2 stars because of that, the pool was nice and the breakfast was good but the customer service and general feeling hospitality was completely and utterlly lost on the four different front office staff that I interacted with.
Been under construction for almost 1/2 a year. First stay had no hot water, elevator was broken, hall ways were dusty and dirty, no vending or ice machines, fairly certain had feces on the sheets.
hotel was under major construction....Lobby was closed
no sign on hotel....unable to stay....charged by Expedia and now disputing charge with American Express.
Absolutely worse booking experience.
Was a construction zone. I conversed with other guests and heard complaints from all of them, including no hot water on the entire 4th floor. I was on the 3rd floor and had hot water. I just had no heat or air or even a fan. It would not turn on or operate at all. It was actually hanging partcially down as if they were cleaning the vents....Also had an accessible shower but no shower chair... I asked but was told they didnt have any!
The entire building is being renovated and there was no way to switch hotels without loosing money
The breakfast was like a mess hall with a limited selection of food
The "refrigerator" it's so tiny, and have a timer for 2 hour or 8 hours. the toilet cover doesn't stay up but is new. don't try to safe money with this electronics because you guys going to loos customers.