I've never used VRBO and always booked through Jetblue vacations. I was a little nervous at first, but that fear vanished immediately after speaking to a representative. Upon arrival in Aruba, we were met by a representative at the lobby of the hotel, was given the keys and a quick rundown to the unit. She was amazing! The unit was beautiful, and clean, which is my number one concern. Any questions or concerns, which were none, a representative was quick in responding. I will definitely be using VRBO again.