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Embassy Suites by Hilton Orlando Lake Buena Vista Resort

4.0 star property

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Photo gallery for Embassy Suites by Hilton Orlando Lake Buena Vista Resort

Lobby
Property video
Sports facility
Exterior
Indoor pool, 2 outdoor pools, pool cabanas (surcharge), pool umbrellas

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet-friendly
  • Parking available
  • Housekeeping

Explore the area

View in a map
8100 Lake Street, Orlando, FL, 32836
  • Place, Orlando Vineland Premium Outlets
    ‪4 min walk‬
  • Place, Mary Queen of the Universe Shrine
    ‪11 min walk‬
  • Place, Doggy Park
    ‪5 min drive‬
  • Airport, Orlando, FL (MCO-Orlando Intl.)
    ‪19 min drive‬

Room options

View all photos for King Suite Poolview

1 bedroom, down duvets, in-room safe, iron/ironing board

King Suite Poolview

8.4 out of 10
Very good
(27 reviews)
  • 44 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Accessible, Poolside

1 bedroom, down duvets, in-room safe, iron/ironing board

Room, 2 Queen Beds, Accessible, Poolside

  • 45 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible

1 bedroom, down duvets, in-room safe, iron/ironing board

Suite, 2 Queen Beds, Accessible

7.2 out of 10
Good
(5 reviews)
  • 45 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Deluxe Suite, 1 King Bed

1 bedroom, down duvets, in-room safe, iron/ironing board

Deluxe Suite, 1 King Bed

8.0 out of 10
Very good
(17 reviews)
  • 45 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

55-inch LCD TV with cable channels, TV

Suite, 2 Queen Beds

7.8 out of 10
Good
(16 reviews)
  • 45 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for King, Room, Accessible, Bathtub

55-inch LCD TV with cable channels, TV

King, Room, Accessible, Bathtub

  • 45 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for King, Suite, Accessible

1 bedroom, down duvets, in-room safe, iron/ironing board

King, Suite, Accessible

9.2 out of 10
Wonderful
(11 reviews)
  • 45 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Suite, 2 Queen Beds

1 bedroom, down duvets, in-room safe, iron/ironing board

Deluxe Suite, 2 Queen Beds

  • 45 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Poolside

1 bedroom, down duvets, in-room safe, iron/ironing board

Suite, 2 Queen Beds, Poolside

8.8 out of 10
Excellent
(19 reviews)
  • 45 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Deluxe Suite, 1 King Bed, Accessible

1 bedroom, down duvets, in-room safe, iron/ironing board

Deluxe Suite, 1 King Bed, Accessible

8.0 out of 10
Very good
(1 review)
  • 45 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Room, Accessible

55-inch LCD TV with cable channels, TV

Room, Accessible

  • 45 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony

1 bedroom, down duvets, in-room safe, iron/ironing board

Suite, 1 King Bed, Balcony

  • 45 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Balcony

1 bedroom, down duvets, in-room safe, iron/ironing board

Suite, 2 Queen Beds, Balcony

  • 45 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Exterior Wing Poolside King Suite

1 bedroom, down duvets, in-room safe, iron/ironing board

Exterior Wing Poolside King Suite

  • Sleeps 4

View all photos for Exterior Wing Poolside Two Queen Suite

1 bedroom, down duvets, in-room safe, iron/ironing board

Exterior Wing Poolside Two Queen Suite

  • Sleeps 6

View all photos for Deluxe King Suite

1 bedroom, down duvets, in-room safe, iron/ironing board

Deluxe King Suite

  • Sleeps 5

View all photos for Deluxe Two Queen Suite

1 bedroom, down duvets, in-room safe, iron/ironing board

Deluxe Two Queen Suite

  • Sleeps 6

View all photos for Two Queen Suite with Balcony

1 bedroom, down duvets, in-room safe, iron/ironing board

Two Queen Suite with Balcony

  • Sleeps 6

View all photos for Two Queen Suite

1 bedroom, down duvets, in-room safe, iron/ironing board

Two Queen Suite

  • Sleeps 6

View all photos for Mobility/Hearing Accessible Deluxe King Suite with Tub

1 bedroom, down duvets, in-room safe, iron/ironing board

Mobility/Hearing Accessible Deluxe King Suite with Tub

  • Sleeps 5

View all photos for Exterior Wing Mobility/Hearing Accessible King Suite with Shower

1 bedroom, down duvets, in-room safe, iron/ironing board

Exterior Wing Mobility/Hearing Accessible King Suite with Shower

  • Sleeps 5

View all photos for Mobility/Hearing Accessible King Suite with Shower

1 bedroom, down duvets, in-room safe, iron/ironing board

Mobility/Hearing Accessible King Suite with Shower

  • Sleeps 5

View all photos for Exterior Wing Mobility/Hearing Accessible King Suite with Tub

1 bedroom, down duvets, in-room safe, iron/ironing board

Exterior Wing Mobility/Hearing Accessible King Suite with Tub

  • Sleeps 5

View all photos for Hearing Accessible Two Queen Suite

1 bedroom, down duvets, in-room safe, iron/ironing board

Hearing Accessible Two Queen Suite

  • Sleeps 6

View all photos for Hearing Accessible Poolside Two Queen Suite

1 bedroom, down duvets, in-room safe, iron/ironing board

Hearing Accessible Poolside Two Queen Suite

  • Sleeps 6

View all photos for Suite, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-in Shower)

1 bedroom, down duvets, in-room safe, iron/ironing board

Suite, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-in Shower)

  • Sleeps 6
  • 2 Queen Beds

Two-Room King Suite

  • Sleeps 4

Accessible Room

  • Sleeps 5

View all photos for King Suite

1 bedroom, down duvets, in-room safe, iron/ironing board

King Suite

8.4 out of 10
Very good
(43 reviews)
  • 44 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Embassy Suites by Hilton Orlando Lake Buena Vista Resort

Family-friendly resort with 2 restaurants and 2 outdoor pools
This smoke-free resort features 2 restaurants, 2 outdoor pools and free water park access. Free buffet breakfast is provided, as well as free WiFi in public areas, a free theme park shuttle and a free manager's reception. Additionally, an indoor pool, 2 bars/lounges and a 24-hour fitness centre are on-site.
Embassy Suites by Hilton Orlando Lake Buena Vista Resort offers 334 accommodations with laptop-compatible safes and a safe. This accommodation has separate sitting areas and is furnished with queen sofa beds. Beds feature down duvets. 55-inch LCD televisions come with cable channels. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hairdryers.

This Orlando resort provides complimentary wireless Internet access. Business-friendly amenities include telephones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided on a daily basis.

An outdoor tennis court and a complimentary water park are featured at the resort. 2 outdoor swimming pools are on site along with an indoor pool. In addition to a kids' pool, other recreational amenities include a 24-hour fitness centre.

Children aged under 16 years old are not allowed in the swimming pool, fitness facility or hot tub without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The free breakfast at Embassy Suites by Hilton Orlando Lake Buena Vista Resort gets high marks from our customers. During your stay, you'll be close to Disney Springs™. You'll find features such as free WiFi in public areas, a free manager's reception and a free theme park shuttle.
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy American cuisine at Pizza and Ice Cream Shop, one of the property's 2 restaurants and 2 bars/lounges
  • Valet parking, self-parking and Motorhome/coach/lorry parking available for a fee
  • Splash around at the free water park or swim in the indoor and 2 outdoor pools
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes an outdoor tennis court, a 24-hour gym and basketball
  • Guests have great things to say about the helpful staff and the pool
  • Just a 4-minute drive from Orlando Vineland Premium Outlets and 6 minutes from Disney Springs™
  • Free theme park shuttle service
  • Cats and dogs welcome for a fee
Embassy Suites by Hilton Orlando Lake Buena Vista Resort offers its guests a complimentary water park, 2 outdoor swimming pools, an outdoor tennis court, and an indoor pool. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business centre and meeting rooms are available. Event space at this resort measures 10000 square feet (929 square metres) and includes conference space. A children's pool, a 24-hour fitness centre, and a terrace are also featured at the family-friendly Embassy Suites by Hilton Orlando Lake Buena Vista Resort. For a fee, parking is available.

This 4-star Orlando resort is smoke free.

Guests are served a free buffet breakfast daily from 7 AM to 10:30 AM. The resort hosts a free manager's reception daily.
Pizza and Ice Cream Shop – This restaurant specialises in American cuisine and serves lunch and dinner.
Gazebo Restaurant and Bar – This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Pool Bar and Grille – This poolside café specialises in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free theme park shuttle
  • Uncovered parking on site (USD 25 per day; includes in/out privileges)
  • Uncovered valet parking on site (USD 32 per day; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Coffee Shop
  • Gazebo Restaurant and Bar
  • Pizza and Ice Cream Shop
  • Pool Bar and Grille

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fishing
  • Free water park
  • Heated pool
  • Indoor pool
  • Outdoor tennis court
  • Playground
  • Splash pad
  • TV in common areas
  • Volleyball

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Fenced pool
  • Free theme park shuttle
  • Free water park access
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Living room
  • Playground
  • Pool gate
  • Separate bedroom
  • Snack bar/deli
  • Splash pad

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10,000 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Couples treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 6 floors
  • Banquet hall
  • Built in 1991
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free cot
  • Queen sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Living room
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 75.00
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 75.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 28.07 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self-parking fee: USD 25.00 per day (in/out privileges)
  • Valet parking fee: USD 32 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 75.00 (subject to availability)
  • Late check-out fee: USD 75.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Lake Buena Vista
Embassy Suites Lake Buena Vista Resort
Embassy Suites Resort
Embassy Suites Resort Lake Buena Vista
Lake Buena Vista Embassy Suites
Embassy Suites Lake Buena Vista Resort Orlando
Embassy Suites Lake Buena Vista Orlando

Embassy Suites by Hilton Orlando Lake Buena Vista Resort Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 561 out of 1167 reviews
Rating 8 - Good. 227 out of 1167 reviews
Rating 6 - Okay. 174 out of 1167 reviews
Rating 4 - Poor. 90 out of 1167 reviews
Rating 2 - Terrible. 115 out of 1167 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

chelcee

Stayed 2 nights in Aug 2025

8/10 Good

Kristen

Travelled with family and small children
Liked: Staff & service
Hotel is a good value, with daily buffet breakfast and happy hour for guests. The hotel itself is nice enough and close to disney springs. Some things in need of refurbishment, like the outdoor amenities, carpeting, and they no longer have a jacuzzi. When we stayed there was a lot of noise due to hotel maintenance. For the price point however, its easy to look past.
Stayed 2 nights in Sep 2025

10/10 Excellent

Richard Joseph, Staten Island

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this resort over 25 times in the past 8 years, and as usual, it never disappoints. Julian and his staff are top notch and the facilites are the same. The breakfast/food service/bar crew is terrific as well, Doraliz, Lizangela, Mirasol, Cristina, Alex, America, Scott, Hanane, are kind, attentive, and an overall joy to be around. The front desk clerks are always helpful and knowledgeable also. The chaimbermaids always keep the rooms tidy and fresh. I have never had a bad stay whenever I have visited, and I look forward to many more to come.
Stayed 11 nights in Aug 2025

6/10 Okay

george

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Fire alarm and upscale other hotels for tours

Service was good. Expect for the rude awakening at fire alarm at 4am in the morning with no explanation. No offer of reimbursement or apology for this. We have been going to this location. Instead there was salesman in lobby trying to upsell other properties only if we tour other properties and pay up front. We
Stayed 2 nights in Sep 2025

10/10 Excellent

Josephina

Stayed 2 nights in Aug 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for families to really relax
Stayed 3 nights in Sep 2025

6/10 Okay

Alma

Travelled with family
Disliked: Staff & service, amenities
We arrived 1 hr after check in time and still our room wasn’t ready. Needed to wait 1/2 hr to get a room which wasn’t cleaned. Poor customer service.
Stayed 1 night in Aug 2025

10/10 Excellent

Tracey

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked the free breakfast and free drinks and snacks at 5pm. Would stay again. Parking should be free for staying guests.
Stayed 2 nights in Sep 2025

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast alone is 👌..they accommodate the guest, I’ve visited this location over 7 times
Stayed 2 nights in Sep 2025

10/10 Excellent

Debrah

Liked: Cleanliness, amenities, property conditions & facilities
breakfast was good kids loved water park
Stayed 4 nights in Sep 2025

6/10 Okay

Diamond

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was great having a gift shop, diner, bar and pool available. Even the check in process was great. Josh was great! The reason for a low rating is due to the last night at the hotel. A fire alarm was either pulled, or an actual fire occurred. My family has no idea what happened because no one spoke to us. No apology for the abrupt loss of sleep in the middle of the night. No explanation at check out. We were just forced to sit outside at 4 am for about 20mins then told we could enter the hotel and we sat in the lobby for an hour in silence with our families with no one speaking to us or giving us an explanation of what happened. I’m really disappointed in how this emergency was handled.
Stayed 4 nights in Sep 2025

6/10 Okay

Mary

Liked: Staff & service
Staff was friendly but facility needs to be updated
Stayed 2 nights in Aug 2025

4/10 Poor

Angela

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Ashley, Philadelphia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Family friendly and great pool hours. The property could upgrade the elevators and maybe some appliances. But it’s convenient to the outlets and restaurants.
Stayed 3 nights in Aug 2025

10/10 Excellent

Charlene

Stayed 2 nights in Aug 2025

10/10 Excellent

Kayla

Stayed 1 night in Aug 2025

6/10 Okay

barbara

Travelled with family, Travelled with family and small children
My visit was a quiet time, so, that was good.
Stayed 1 night in Sep 2025

8/10 Good

Shayla

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was great. There was a bad smell coming from bar area.
Stayed 2 nights in Aug 2025

10/10 Excellent

Kayla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love this Hotel

Very nice! Had movie night at the pool, the splash pad was great for my 2 year old (besides bigger kids not letting him go down the slide - but that's not the hotel's fault). Included breakfast was great with the Mickey Mouse Waffles! Michael helped me get my 2 separate reservations into 1 so we didnt have to switch rooms. It was only 10-15 mins to disney springs/universal!
Stayed 1 night in Aug 2025

4/10 Poor

Geurge l Brewster

Stayed 3 nights in Jul 2025

10/10 Excellent

Mercy

Stayed 1 night in Aug 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family had a great vacation here. It was close to all the parks and the included breakfast with omelet bar was a great way to start our days.
Stayed 8 nights in Aug 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
On arrival the room had no toilet paper and there was powder all over the bathroom counters as well. The shower had little hairs on the walls, soap containers, and tub. We had to call down for toilet paper and they brought towels. Kids were banging on our door and running down the halls at 3am. One of our nights a man was sitting outside our hotel room fighting with the people staying next to us. Security was called but the man continued to sit outside our room, leaving food and trash. Our room keys were deactivated three times during our stay. We were locked outside with no key to get in. One time the elevator was out of service so we were stuck outside after using the staircase due to our keycards not working.
Stayed 3 nights in Aug 2025

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities
..
Stayed 2 nights in Aug 2025

6/10 Okay

Teshay

Travelled with family and small children
Disliked: Cleanliness, staff & service
We booked this property because of its vicinity to Universal Studios and the transportation shuttle to the park. Upon arriving we were immediately told shuttles to Universal had stopped a month prior and our reservation was booked months in advance. No notice was given before check in. Also, we received no room service for entire stay. Our sheets were dirty and the bed was stained. We only got towels sent to us upon request and we also asked for our room to be cleaned and it still wasn’t clean after multiple days coming back from the park. However when talking to management towards the end of our stay and after multiples calls they were very apologetic and worked with us to remedy their mistake. We probably would not stay here again but this can be a good low budget option for families and the management staff seems to be helpful. Also, free breakfast is a plus!
Stayed 4 nights in Aug 2025