Overall decent stay, but several issues preventing this location from getting 5stars. There were plenty of rooms for our large group. The pool was great, plenty of parking &the AC worked well. However, the issues we encountered were some pretty big ≠gatively impacted our stay.
The property was clean, but there were stains &smudges on the walls &ceilings that were not wiped off. Specifically soda stains on the ceiling upstairs. The fridge was broken &didn't keep any of our food & drinks cool. We had to use personal coolers to keep things cold. The bottom of the oven was cracked &covered with foil to hide it. The glass within the sliding door was completely shattered &covered with cardboard &tape.
The check-in process was a mess &a terrible start to our trip. I wasn't alerted until 40 minutes before check in that I hadn't given the necessary information. This resulted in an hour of coordinating information amongst the property manager &our group in a Publix 10minutes from the Vrbo. The property manager (pm)was very quick to process my info ≥t us the code to enter the community,but the fact that I wasn't contacted prior to check in about my missing info was frustrating. The pm was quick to respond to my messages about the broken sliding door &fridge.
Accessing the neighborhood was such a struggle. Everyone had issues scanning their QR codes &there were lines of cars at the gate because they were all having issues.
Property would've been fine,but all the problems added up.