2/10 Terrible
Elizabeth
Business traveller
3 Mar 2025
Bottom line: if you have the money, DO NOT STAY HERE. Possible bed bug infestation (I killed one (it was full of blood and upon googling, looked like a bed bug) while staying here).
I thought extended stay america was a pretty reputable brand, but I was wrong I guess lol. The vibe is a seedy motel. Everywhere smells like weed and cigarettes. The carpets and elevator in the common areas were filthy. The hard floor in my room was sticky (see video) and dirty. I thought it seemed like someone had forgotten to clean my room before I got it. Within 10 min I had killed a cockroach. I also killed a few other bugs during my stay, most notably A BED BUG. There were mold spots on the bathroom ceiling, hair in the shower when I arrived. Sheets on the bed were super loose. There was detritus on the floor. The headboard had not been wiped. The outer door of the room had gum or something stuck on it.
Once I found the bed bug, I asked to be moved to another room. At first the person who was there over night (it was ~22:30) was pretty rude (she was apparently on the phone with the manager). But she eventually became pretty kind and understanding and provided me with a trash bag to put my stuff in. When she was switching my room she said (and I quote, I remember it because I thought it was a crazy thing to say): “There are still some rooms we have to check, I wonder if yours was one of those”. Excuse me?? The room I got moved to was barely cleaner. Had a hole in the stucco wall.
Elizabeth
Stayed 2 nights in Feb 2025