The bed is no conforming and they have cockroaches the plate is broken the bathroom is dirty and the have mold the towels very old the apartment is very dirty never ever in my life the you family vacation apartment is very disgusting im going to said everything on the platform for nobody go there
I want to be clear that the resort that this unit is a part of is great - this particular unit is outdated, and very poorly managed. We had issues upon arrival when the code they provided didnât work. We waited almost 3 hours for them to resolve and it was ultimately my husband that was able to get us in. The person that was here helping rushed out and with a quick âsorryâ and the property manager who was âtwo minutes away â never showed up to apologize or see if we needed anything else.
The unit is very outdated - the back door has clearly been forced open numerous times as it no longer locks and is only secured by a doorstop. Kitchen flooring has shifted so much that there are huge gaps in between floor boards; raised transitions are clear tripping hazards. Visible mold in the bathroom showers. Missing batteries in remotes for the lights and the tv remotes had to be shared. Kitchen cabinets are peeling, you canât open the drawers all the way and thereâs no pans - so donât pick up anything that needs to go in the oven. Microwave door handle is breaking off and the front door alarm goes off just about every other time you open the door or close it. They provided less than a 1/2 roll of toilet paper in each bathroom to start us off - and plenty more.
I asked the property manager for the owners contact information and he stopped responding. Thereâs been no communication since day 1. The resort itself is great for kids - avoid renting from this person.
The Water Park was great. The Condo not so much. We arrived and the outside was under construction. Paint tarps on the walkway and front porch area. We could not access the back patio at all. The back sliders were all taped off. The fact that the rented the place like this is a disgrace.
All the pool amenities and activities were great. The resort staff was great and stuck to the rules. I would say they could lighten up on the required tubes in the river and no jumping in the big pool. Place is for families and my kids got disappointed when they were asked to not jump in the pool at all, not even just a cannon ball. Im 41 and was told i needed a tube in the 3' lazy river. I was just walking around the river with my little kids
We stayed at this privately owned home on the FantasyWorld resort property at the end of May 2023. We arrived after 10 pm to find the water at the home was shut off by the city. We contacted the property manager who contacted the resort. The resort could not assist because the home is privately owned. I contacted the property manager again who contacted the owner. As it was very late at night we went to bed assuming we would need to leave in the morning and find another place to stay. At 3 am the city knocked on our door notifying us the water had been turned back on. While all of this was beyond frustrating in the middle of the night it ended up to be really our only issue. Considering the issue was resolved within 4 hours we did consider that quite responsive given the timing/situation. The house could use some TLC as the floors require cleaning, and parts of the home like blinds, picture frames, and toilet seat are broken. All in all we loved the location of the home, which was very quiet. We were able to park right next to the front door of our house. There are full kitchen amenities and a washer/dryer, which we did not use. The kids room was perfect for our 3 year old. A high chair and stroller are also available for your use. Towels and sheets were clean, and the shower provided plenty of hot water for 3 people. The pool and lazy river are great! There is also a playground and other fun activities. Not being part of the resort you arenât notified of all resort events.