This was by far the worst hotel experience my family has ever had. The area felt unsafe, with people outside smoking weed and loud noise throughout the night. Parking was extremely limited, and the overall environment did not feel secure.
The most alarming incident happened on the second night of our stay around 3 a.m. — there was loud, aggressive banging on our door. I immediately tried calling the front desk and security from the room phone for over 30 minutes with no answer. Out of desperation, I called from my personal phone, and only then did someone finally pick up. Because I couldn’t reach anyone for help, I had to call the police for assistance.
This is a major safety concern. The fact that I couldn’t contact hotel staff during an emergency is unacceptable. After the horror of someone trying to break into our room we decided to cut our vacation short and checkout. The manager refused to refund us! I will never stay here again and strongly recommend others to avoid this hotel for their safety and peace of mind.