2/10 Horrible
Shekina P.
14 juil. 2025
While the home was visually appealing upon arrival, our stay was unfortunately marred by numerous issues. The washer was broken and, once replaced, the dryer also failed. The pool was unusable due to a non-functional pump, a major disappointment as we couldn't swim.Upstairs TVs were not working, and a bathroom had noticeable damage (see photos). I also did a video check-in walk thru before we got settled in. The provided vacuum had a cut cord, making cleanup impossible. The game room was filled with junk and paint cans, and smelled strongly of wet dog. Basic supplies like dish sponges and trash bags were missing, requiring us to purchase them.We spent valuable vacation time waiting for maintenance to address these problems. While the host was responsive in sending help, our requests for a partial refund or credit due to unusable amenities went unanswered. The property was not as described, significantly impacting our experience. We won't be staying in Solterra again until these issues are thoroughly addressed and amenities are guaranteed to be functional.
Shekina P.
Séjour de 7 nuits en juillet 2025