My husband & I flew down from MA for a short stay and specifically chose Brandi's rental for its proximity to The Plaza Live. Brandi is hands down the best hostess we've ever rented from. Months prior to our trip, she called us to introduce herself, chat for a bit about our trip and assure us that she was a phone call away if needed.
Our event at The Plaza Live included a VIP experience for Static X. We needed to ship a custom guitar which the singer would play on stage and be autographed by the entire band. Brandi was more than accommodating when I asked if she would be comfortable with receiving the guitar and made sure she was there to sign for it and place it safely inside the rental prior to arrival.
Several days prior to arrival, another couple had been careless with hot tub causing the motor to break. Knowing my husband has back issues and was really looking forward to using it, Brandi called us to apologize and offered to refund the rental should we decide to book somewhere else. She was also on the phone with every local repair person in the meantime, determined to get it up and running prior to our arrival. We decided to keep our reservation, since it was within walking distance to the venue. Lo and behold, she was able to find a repair person and we actually were able to enjoy the hot tub twice during our stay!!! Needless to say, Brandi is the kindest, most accommodating host we have ever dealt with :)
The rental was modern, warm and spotless.