We had a pest problem our entire stay. We did what we had to do concerning spraying. There were a total of 4 roaches we killed and ants in the movie room. Roaches was in the kitchen area. On the counter where I had to dry my baby bottles, in the silverware drawer and under the sink. The shower head upstairs in the Princess room wasn't working fully. The room with 2 queen beds as you go up the stairs the shower head sprays water from the neck. Blinds was missing and kept falling to the patio outside. When we got there there was trash outside on the side of the house that was left there previously. We had to pick the trash up and put it in the trash can. It smelled really bad! We called twice for the pump to be turned on due to the water was low in the pool and to see if the hot tub could get hot. The knob wasn't working. No one ever came.
The neighborhood was very crowded and there was a complete disregard for noise up until 2 + in the morning. The entire neighborhood smelled overpoweringly of Marijuana. Then inside the house the hot tub didnt get hot, the massage chair in movie room was broken, the bed in downstairs primary bedroom was.an adjustable and was stuck between up and down on feet and head end. The upstairs couch had crumbs and dirty tissues under the cushions.
Our stay was AWESOME. This house is amazing. So roomy, big and the colors match the house. The movie room is awesome, we truly enjoyed our stay. So much room for all of us. We had 8 adults and 5 kids. The upstairs theme for family was great. We will be back. Booking for Christmas.
The property was beautiful and well maintained. The house was excellent and the management staff went above and beyond my expectations. Casiola you were the best!!
When we arrived to enter the property it was so easy and quick. When we arrived and went in everyone was so excited and couldn't wait to pick their room. It was plenty of space for everyone. We totally enjoy the living space and the outside pool. I will definitely be coming back to this property. If there was any problem they were quick to respond back in a manner of minutes. Thank you again for having us.
The house was easy to find in a nice gated community. The rooms were spacious and all linens were clean. We spent most of our time there in the pool. Overall it was a good experience and would stay there again.
Upon our arrival, the property exceeded our expectations. Entry to property was seamless and the pictures online does the property no justice. Every room is spacious, clean, tidy, and well-kept. More than enough bathrooms for everyone. Kitchen is fully equipped with all the all the necessities for cooking. No need to bring any thing with you. The pool and Jacuzzi is the added bonus and paying the extra to keep it warm was well worth it with the added privacy screen. We had to contact the property manager for one item and they responded within 30 minutes with a resolution. The family and kids loved their stay and we will return again very soon.
Everything was great except for the pool being not as clean as normal, the code kept changing for some reason, so we had to use the back door, which wasn't a real problem cause there was smaller kids to go to the back and open the front door. Overall the stay was great always look forward to our annual family vacation. Just needs a few upgrades very nice place though..
We spent a wonderful holiday together in this large spacious nicely decorated house. There was room for everyone around the table and lounging on the couch was conducive to real quality time.
My group stayed at the property for Thanksgiving (11/23/21-11/27/21).
Like everything in life, we experienced pros and cons during our stay at this property.
Cons:
Pool Heat- We paid for pool heat for our entire stay. When we arrived, the pool heat was not on. They came the following day (11/24) and turned it on. It takes hours for the pool to actually get warm. However, during our stay, the pool never got any warmer. I'm not sure if it was broken or the weather was just too cold. However, the two days when the pool heat was "supposed to be turned on" it did not feel like it.
Trash collection- When we arrived, the trash can (outside) was filled with trash. During our stay, the trash was never collected. We could only dispose of our trash on our last day in the home (11/27). We do not know why the trash was never collected throughout our stay, like at other properties. (It might have been an issue since it was a holiday.)
Dirty Bathroom- The bathroom in one of the master bedrooms was nasty/dirty especially, the toilet.
Dirty ceiling fans- The ceiling fans (in the home) were dirty/dusty.
The theater- The AC in the theater was broken and leaked water. As a result, the floor was always wet (be careful).
Pros:
The home- The home was beautiful and overall clean (besides the minor issues mentioned earlier).
Location- The home was located not too far from the clubhouse.
Our family/friend really enjoyed our stay at the property.
The management company is very responsive to questions. They are usually available 24/7.
Our stay here was nothing short of amazing.My family love the house and of course the theater room with the massage chair. There was more than enough room for a family of 17. My only cons for this trip was the trash situation all the bins outside were overflowing we had to sit bags on the ground, and when we arrived the door code was offline but one phone call and it was taken care of. All in all we had a great time would definitely book again.