The rooms were clean, asked to have the pool heated, they never came it was to cold to use. some of the lights in the house did not work , carpet and couch stains, broken chair, oven door handle was loose, broken laundry basket, broken broom, sink faucet was spraying all over, they knew we were 10 people only 5 pool towels. supposed 24/7 contact, some times took a day to hear back, kept saying will be there but never came.