We were given the wrong address to start with. Mac insisted the house number was correct. We had to locate the villa by trial and error - stopping at each villa looking for a lock-box!
6 days into our holiday, the air conditioning stopped working. Mac tried to charhe us for the callout, to which we refused to pay. He advised it was all fixed. The next day the air conditioning still was not working. Again he sent somebody out, they said it was fine, so then he sent the AC Company. Mac tried to blame us saying we had placed the AC into a 2 stage furnace. The AC probably was not working correctly to start with and he though we would be an easy target for the repair.
On the 3rd day, the temperature in the villa was 90 degrees and despite advising Mac that my son was asthmatic, he did nothing to help. He insisted that we pay for a new compressor. We had to move out of the villa. If I had left my kids in a car where the temperature was 90 degrees, I would no doubt be arrested.
There are no fire extinguishers in the villa. The door which leads out to the garden and lake has no safety alarm making this villa unsuitable for families with young children.