This was the worst experience I have ever had in all of my time staying at a resort. First of all the room assigned did not match the description. Next there was a dirty towel on the closet floor that had some fluid on it, bits of small trash like hairpins and qtips in two areas, old broken wet wood table in pool area that stopped us from our outdoor activities and bbq. And when I called about these issues they were never handled . I booked for 6 days but left after 2 days after they promised to take care of the situation but did not. They donât want to refund the other days. They donât care about their customers. Also no amenities. Do not stay here!
The interior of the property was clean, but not well maintained. Multiple damages to the interior of the condo. As a person who notices small details of anything, I was able to notice a lot of errors within the unit. Location is in a decently quiet area, but somewhat far from Orlando. What should have been a 20-30 min drive to Orlando turned out to be a 40-50 min drive everyday, due to the construction occurring near by the property location.
Arrived at the property after a long flight. On looking around the accommodation we found bed linen stained, kitchen worktops dirty, floor dirty, fridge dirty. Patio doors to the pool jammed and the doors not on the track and couldnât be opened. We were moved to another property. Last thing that we wanted after a very long flight.
I have stayed at this resort multiple times and always enjoyed the property, however this time it was different. Issues included broken items in the home, closet door of the hinge, red paint stains throughout the unit, burned lounge chair, broken steps on the stairs, and a dirty pool with cigarette butts.
Beautiful new condo. The TV was difficult we were unable to get any local channels and needed permission to download apps. It was vacation so not a real problem compared to the spacious condo.
The unit itself was amazing, very clean and modern. The issue is with they are still under construction and the community pool is not done yet. We were there during the Fourth of July holiday and they were a lot of gas making a lot of noise throughout the night.
The unit was not clean properly. The floor was filthy!! The oven was dirty with splatter old food. The shower wasnât clean well there was hair from previous people on the shower walls. The cleaners only spot clean instead of actually cleaning the place. After doing a review the cleaning came apologizing and offered to clean the floors but at this point we had already been in the space for 2 days and it would interfere with our vacation. We did show her all of the dirty things and she apologized but that doesnât fix the fact that the place wasnât clean from the start. We never heard anything from the property owners in regards to the cleanliness of their property which is not a good look. Other than the property not being clean and no communication everything else was good.
The property was spacious, rooms were comfortable however the toilets were clogged for 2 days. Toilet water coming up the toilet. Poop water coming up the bath tub. We called multiple times and it took over 12 hours for a plumber to come to check on the issue. We took 14 minutes longer to check out and the property manager showed up at the property. So it made us feel like when we were calling about the toilet incident we they left us for a night and a whole day without using the bathroom (no number 1 or number 2) with toddlers , no shower, couldnât shower and go out, or do the dishesâŠ.
Very quiet inside the property with only occasional noise from other guests. Each room has a smart TV and a comfy bed. Design is modern and minimalist. When all construction is finished it will be lovely.
As of April 1, 2024 there was a lot of road construction close to the property causing congestion and delays accessing it. Groceries are walkable although no one seems to walk in Florida!
Note: There is no BBQ and pool is unheated
Place was excellent, beautiful and stylish , all amenities included . Close to a plaza and fast foods . They made check in easy , but just because of how new it is, they donât have a lobby , everything is through chat .and entrance was definitely under construction .but when I tell you every room had a tv and comfortable beds ! Great A/C too and pet friendly . Provided bowl and food for my fur friend .
The property is nice and modern. Great for weekend getaways and family vacations. Note that there is no iron and iron board in the unit. This would be nice if you have events to attend. Overall great stay.