We arrived at property at night time 1/5/2024, house was not cleaned call management company villa direct was told that a clean house was not an emergency. That no one could address that till Monday, carpet where very dirty with stains floors were sticky, walls have dirt on them, we chose to leave property, as villa direct asked us if we were going to leave, sent in a complaint villa direct did not get back to us until 1/11/24 by email and accused us of trying to scam Villa Direct , and that a dirty house was ok to make your family stay in. CAUTION DO NOT RENT FROM VILLA DIRECT, i have pictures but they won't let me put them up.