The Spanish Castle is a great home, with great amenities, location and views. Communication with property manager was great and they quickly addressed a couple small issues we encountered on arrival. Would stay here again.
Very nice house, the inside was very nice and very clean, the outside was not clean, the stove didnât work, the gas grill was old and didnât work to good. We were there to attend a college football game, and had planned to cook tailgate foods to eat in the outside area, didnât go as planned because the stove didnât work. Also, this home has 6 bathrooms and only supplied 2-rolls of toilet paper.
Les points faibles : Communication et exactitude de lâannonce
Overall we are disappointed
Had to do summary so all details not available.......
Grill: Reported first day. We just finally gave up as there was just not enough gas pressure to even consider using it.
Ice Maker: Reported and never fixed. You will need to buy ice.
Pool/Hot Tub Heat: COST EXTRA and worked for about 2 hours. Very upset about this.
Sliding Glass Door Curtain: Reported and never fixed. Totally broken.
Air Filters: Absolutely gross. Did not report as we saw last day. Health issue for some people. Have pictures.
NOT enough space available to elaborate on all the issues. Would NOT recommend and after speaking with a manager of Magical Vacations (Jared) on the way home we have heard NOTHING though he promised to get back to us. Over a week now and called again. Still nothing.......
We had a great time just before the thanksgiving holiday. Property was well maintained and gorgeous inside and out. Any issues that arose were promptly handled by the property manager. Would definitely recommend to other families visiting the area.
We had a wonderful vacation. The home was everything we hoped for. Working with the property management company on some minor issues during our stay was handled immediately. Would highly recommend this for your next stay.