My husband, son and I stayed here during an athletic competition held at the Rosen Aquatic Center. There are hotels closer to the center but we needed washing machines and wanted more space. This provided both. It is very close to Universal, we actually went bar/restaurant area there. The front desk people were not very welcoming (as this is a private rental) but they were fine. I was able to check in a little early as my plans changed unexpectedly. The hotel and suites need some TLC, things look pretty worn out, things smell bad and the elevator was out of service the entire time we were there. We had a continuing problem with the lock on our door. (Make sure you know it does NOT lock automatically, you need to lock it and that takes a few tries.) Our actual room was as presented. It was nice to have a few days of basics (tp, dish soap, shampoo.) I was glad I had my sleep mask because there router for the internet is in the master bedroom and the room is filled with green light all night. I was not able to get and keep the TV working. I am unimpressed with ROKU, it would start and shut off until I just turned it off and used my own internet connection. The neighbor liked to sit outside, smoke and talk on his phone. The windows are very close so it felt like he was in the room with us. I hope he was just another renter. Gustavo was helpful when I called him because the code he sent would not let me enter. He reset it immediately.