After an unnecessarily difficult process to pay for the place and secure it I sent them the list of everyone who would be staying. The other family beat us to the gate by 20 minutes and the âhostâ (upstay) failed to get them everyone, so they were not allowed through the gate until I had to call. I asked every single day for the hot tub to be heated and it wasnât done once throughout our 10 days there. It was a constant round and round of asking, then apologizing, they never sent me a link to pay for the heating and trust me I tried to find it on my own but itâs impossible to figure that out without some kind of direct link. The house itself was beautiful and spacious, I really wish the owners could know how terrible upstay was at being the âhostâ or middle man, because I will never stay at another property managed by them again.