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Westgate Palace Hotel / Universal / I-Drive

4.0 star property

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Photo gallery for Westgate Palace Hotel / Universal / I-Drive

Outdoor pool, pool umbrellas
American cuisine, pool views
Signature Suite, 2 Bedrooms | Private kitchen | Full-sized fridge, microwave, oven, stovetop
Full-sized fridge, microwave, oven, stovetop
Terrace/patio

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Breakfast available

Explore the area

Map
6145 Carrier Drive, Orlando, FL, 32819
  • Universal Orlando Resort
    ‪16 min walk‬
  • Universal’s Volcano Bay
    ‪1 min drive‬
  • Universal Studios Florida
    ‪3 min drive‬
  • Orlando, FL (MCO-Orlando Intl.)
    ‪19 min drive‬

Room options

View all photos for Signature Suite, 2 Bedrooms

Signature Suite, 2 Bedrooms | Private kitchen | Full-sized fridge, microwave, oven, stovetop

Signature Suite, 2 Bedrooms

9.2 out of 10
Wonderful
(91 reviews)
  • 57 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Family Suite

Down duvets, in-room safe, laptop workspace, iron/ironing board

Family Suite

  • 57 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Signature Suite, 2 Bedrooms (Deluxe)

Full-sized fridge, microwave, oven, stovetop

Signature Suite, 2 Bedrooms (Deluxe)

9.0 out of 10
Wonderful
(63 reviews)
  • 65 sq m
  • Sleeps 6
  • 1 Queen Bed, 1 Double Sofa Bed and 2 Single Beds

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About this property

Westgate Palace Hotel / Universal / I-Drive

Family-friendly resort with fitness centre and free theme park shuttle
An outdoor pool, a restaurant and a fitness centre are available at this smoke-free resort. Free WiFi in public areas, free self parking and a free theme park shuttle are also provided. Additionally, a bar/lounge, a poolside bar and a snack bar/deli are on-site. Housekeeping is available on request.
Westgate Palace Hotel / Universal / I-Drive offers 408 accommodations with washers/dryers and laptop-compatible safes. This accommodation offers separate sitting areas. Beds feature down duvets. Accommodation at this 4-star resort has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Flat-screen televisions come with premium cable channels. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on request.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Westgate Palace Hotel / Universal / I-Drive's great location gets high marks from our customers. During your stay, you're just a quick walk from Pirate's Dinner Adventure. Enjoy features like free WiFi in public areas, free self-parking and a free theme park shuttle.
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free self-parking
  • Enjoy American cuisine at Drafts Sports Bar & Grill, a delicatessen with pool views
  • Continental breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, basketball and a playground
  • Guests have great things to say about the helpful staff and the location
  • 11 minutes by foot from CoCo Key Water Resort and a 3-minute drive from Universal Orlando Resort
  • Free theme park shuttle service
  • Dogs welcome for a fee (restrictions apply)
Westgate Palace Hotel / Universal / I-Drive offers its guests a kids' pool, an outdoor pool, and a fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and a meeting room. A terrace, barbecue grills, and an arcade/games room are also featured at the family-friendly Westgate Palace Hotel / Universal / I-Drive. You'll have access to the health club at a partner property. Free self parking is available.

This 4-star Orlando resort is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 7 AM to 11 AM.
Drafts Sports Bar & Grill – This poolside delicatessen specialises in American cuisine. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free theme park shuttle
  • Free self parking on site
  • RV/bus/lorry parking on site

Food and drink

  • Daily continental breakfast available 7 AM to 11 AM for a fee: USD 7 to 15 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Drafts Sports Bar & Grill

Things to do

  • Arcade/game room
  • Basketball
  • Children's pool
  • Fishing
  • Gym
  • Outdoor pool
  • Playground
  • Volleyball

Family friendly

  • Arcade/game room
  • Children's pool
  • Free cot
  • Free theme park shuttle
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room washer/dryer
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Playground
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting room

Outdoors

  • Barbecue grill
  • On a lake
  • Picnic area
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 19 floors
  • 2 buildings
  • Built in 2003
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Limited room service
  • Microwave
  • Oven
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Separate sitting area
  • Washer/dryer

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 60 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per stay
  • Resort fee: USD 24.73 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 7 to 15 per person
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
The shuttle provided by the hotel is for the Universal Transport Centre only and does not include any other destinations.
Guests traveling with a service animal must contact the property prior to arrival.
This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.
Parcel deliveries, handling, and storage are subject to a fee. Photo ID will be required to claim package(s) and must match the name on the package(s). Payment will be due at time of package claim. Any and all packages that are not claimed within 30 days from the date of delivery or placement into storage at the resort will be returned to sender, or may become the property of the resort. The property is not responsible for lost and/or stolen packages.

We should mention

  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Westgate Palace Condo Resort
Westgate Palace Two Bedroom Condo Resort
Westgate Palace Two Bedroom Condo Resort Condo
Westgate Palace Two Bedroom Condo Resort Condo Orlando
Westgate Palace Two Bedroom Condo Resort Orlando
Westgate Palace Two Bedroom Orlando
Westgate Palace Two Bedroom
Westgate Two room Orlando

Westgate Palace Hotel / Universal / I-Drive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 596 out of 1007 reviews
Rating 8 - Good. 221 out of 1007 reviews
Rating 6 - Okay. 98 out of 1007 reviews
Rating 4 - Poor. 36 out of 1007 reviews
Rating 2 - Terrible. 56 out of 1007 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Hania

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 5 nights in Mar 2025

6/10 Okay

Jessica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The 2 bedroom suite was perfect for our family of 6. We loved the option to prepare our own food. The pool was enjoyed by us all and staff were pleasant. I'm frustrated because 2 charges were put on my credit card that we did not make and I have contacted the resort multiple times and left multiple messages and they have not returned any of my messages. For this reason I would be weary of staying there again.
Stayed 3 nights in Mar 2025

10/10 Excellent

Fazih

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
fantastic- location close to theme parks and walking distance to various restaurants
Stayed 2 nights in Mar 2025

10/10 Excellent

Scott J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great space. Full kitchen.
Stayed 5 nights in Mar 2025

10/10 Excellent

fabiola

Liked: Cleanliness, staff & service, property conditions & facilities
Very luxurious! Spacious and comfortable to stay in especially close to any restaurant you like ! Universal studios and everything is close by! Highly recommend this place !!!!
Stayed 3 nights in Mar 2025

10/10 Excellent

Sonia

Stayed 2 nights in Mar 2025

10/10 Excellent

Melanie

Stayed 3 nights in Mar 2025

10/10 Excellent

Leah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very nice stay. I would stay here again.
Stayed 3 nights in Mar 2025

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Sol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

YULIET

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Mar 2025

10/10 Excellent

Giselle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

Alexander

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel but was construction on road was blocked in because plus noises and smells not hotels fault
Stayed 5 nights in Mar 2025

2/10 Terrible

JUSTIN

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a dump. Save your money, half the property is closed due to paint and renovations. Beds and linens were gross. Moved rooms, seapped towels, requested new blankets. Do not subject your family to this property. You will have better accommodations at the local camp ground.
Stayed 3 nights in Mar 2025

10/10 Excellent

David

Large clean room. Nice pool facilities easy access to Universal using free shuttle bus.
Stayed 2 nights in Mar 2025

8/10 Good

Yajaira

Travelled with family
Liked: Staff & service
Stayed 2 nights in Mar 2025

6/10 Okay

Kari

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The hotel was under staffed and no amenities. I had to call the front desk 5 times to get towels. Bar and snack bar close at 3pm so nothing available in the evening when we returned from the parks. The room itself was very clean and well worth it.
Stayed 2 nights in Mar 2025

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious & clean!
Stayed 3 nights in Mar 2025

10/10 Excellent

Satrohan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location except there was a lot of road construction at the time but very close to all amenities and attractions. Very clean hotel, love the 2 bedroom suite, fully equipped kitchen with utensils and laundry. Large pool with kids pool and hot tub too. It was nice to have onsiite Starbucks and a restaurant to dine.
Stayed 4 nights in Mar 2025

10/10 Excellent

Pana Chia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A lot of construction and having to go around another 10 mins to go to the other side because of construction
Stayed 5 nights in Mar 2025

10/10 Excellent

Teigan Ashely Tillie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

agostino

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to stay
Stayed 5 nights in Mar 2025

8/10 Good

Michael Matthew

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Universal parks. Very clean, however, it would be great if they had breakfast or food options earlier in the day.
Stayed 4 nights in Mar 2025

10/10 Excellent

Dean Allen Rhymer, Carmel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2 bedroom 2 bathroom condo had everything i needed.
Stayed 3 nights in Mar 2025

2/10 Terrible

Matt

Stayed 2 nights in Mar 2025