10/10 Excellent
sadiqa
2 May 2025
Bitter sweet stay
I was charged twice and the same night and took a whole week to refund the money back on the card when the person who intake us said that they refunded the money back to the car the same night I called to be told that she never did the refund. So it was done a week later and then took another 4 days for me to receive it because the initial room that they put us in was not up to par so they moved us to another room where the jacuzzi tub was broke. We decided to stay another night so we could have the jacuzzi room where the tub was actually working on our last night that day in the morning my husband and I left to go fishing. When we came back we noticed that someone had been in our room even though we had to do not disturb sign on the door. Aunt, there was water all on the ledge of the tub and we had never even used the tub. We moved our belongings to the room and left to go fishing to leave. Nicole was notified by me and she was boggled as well. I asked her to look at the camera. She said she was not allowed to look at the camera. She didn't have access so I was very disappointed in that. We kind of felt violated but we did love your hotel. Nicole was amazing. She was the best staff. Very attentive, just great. When I let her know about the situation she was upset about it and said that she would help us out if and when we decide to stay again. So we just booked again for June 11th to the 13th. Hopefully it's a lot smoother this time thank you
sadiqa
Stayed 2 nights in Apr 2025