4/10 – Schlecht
Brenda
Mit der Familie gereist
10. Sept. 2025
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
I wouldn't ever stay here again!
First, my key cards deactivated while I was outside after midnight. All the lights were out in the office. I tried the walking into the office but the door was locked. I knocked on the door a couple times but no answer. The second complaint I have is; my daughter found a head lice on her pillow the day of our arrival and the next day (our departure date) she pulled a lice bug out of her hair. When we got home the night of our departure, I found a lice bug in my hair. My third complaint has to do with dirty/stained sheets that were on 1 of the 4 beds we had during our stay. The sheets had dark brown/reddish stains ground into them. I wet a washcloth and scrubbed the stains; some of them came out and some did not. I did bring all these complaints up to the front desk worker and they gave me bew sheets for me to put on, they can't be sure we didn't bring the lice with us to the hotel, and lastly the attendant told me next time i stay if my card get deactivated then just call the hotel because they have night crew on grounds for incidents just like this. I did tell her that I was locked out because the keys deactivated and I did not have my phone on me to call the office. After that comment the attendant just reiterated that next time i should just call the number on the back of the key. As you can tell the hotel needs alot of upgrades to its facilities and better staff in every department of this hotel.
Brenda
Aufenthalt von 1 Nacht im September 2025
