Free transportation to/from Universal Studios Japan was a big plus. Being a short distance from a train line that connects directly with Kansai Airport was very convenient.
Room is clean people are nice, kids loves the night activity at hotel. Close to the station. Walking distance to Namba if we wanted to skip two train stops. Liked the kimono room wear!
The buffet needs sooo long waiting time which was only complain we had.
Overall service not as good as similarly priced Japanese hotels. Had problems locating delivered packages. Not as many amenities provided overall. Room lighting was poorly designed--there was never enough light. Blinds leak light. Pillows way too soft and flat.
Good price and good location are the two main positives.