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Double Room | Desk, soundproofing, cots/infant beds, rollaway beds
TV
Free daily buffet breakfast
Lobby lounge
Bicycling

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Room service
  • Housekeeping
  • Laundry
  • Pet-friendly
  • Free WiFi

Explore the area

View in a map
Prästg. 31, Östersund, Jämtland, 83131
  • Place, Ostersund Town Hall
    ‪4 min walk‬
  • Place, Jamtli
    ‪16 min walk‬
  • Place, Ostersund Ski Stadium
    ‪4 min drive‬
  • Airport, Ostersund (OSD-Are)
    ‪13 min drive‬

Room options

View all photos for Single Room

Single Room | Desk, soundproofing, cots/infant beds, rollaway beds

Single Room

9.0 out of 10
Wonderful
(12 reviews)
  • 15 sq m
  • City view
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room

Double Room | Desk, soundproofing, cots/infant beds, rollaway beds

Double Room

9.2 out of 10
Wonderful
(47 reviews)
  • 20 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Family Room

View from room

Family Room

8.8 out of 10
Excellent
(6 reviews)
  • 20 sq m
  • City view
  • Sleeps 5
  • 2 Single Beds and 1 Double Sofa Bed

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About this property

Hotel Emma

Hotel in Östersund with free breakfast
Coffee/tea in a common area, concierge services and laundry facilities are available at this smoke-free hotel. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include a front desk safe.
Hotel Emma offers 18 accommodations with coffee/tea makers and a hairdryer. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include a shower. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Hotel Emma. During your stay, you're just a quick walk from Stadsmuseum. Enjoy features like free breakfast and free WiFi in public areas, plus concierge services. This property offers pet-friendly amenities, such as food and water bowls.
  • Free buffet breakfast served daily
  • Free WiFi
  • Amenities include newspapers, a front desk safe and laundry facilities
  • On-site recreation includes bicycles to rent
  • Steps from Stadsmuseum and 4 minutes on foot from Ostersund Town Hall
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Free breakfast is available daily. Public spaces have free WiFi. Hotel Emma also features a terrace, coffee/tea in common area, and concierge services. You'll have access to the health club at a partner property.

This 3-star Östersund hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 7:00 AM to 9:30 AM and at the weekend from 8:00 AM to 10:30 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free buffet breakfast available 7:00 AM to 9:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Bicycle rentals

Family friendly

  • Cot (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Desk
  • Heating
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

The front desk is open Monday - Friday (6 AM - 8:00 PM) and Saturday - Sunday (7:30 AM - 6:00 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Guests arriving outside front desk hours will receive a text message with key retrieval instructions.

Access methods

Staffed front desk

Pets

  • Pets: SEK 135 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for SEK 375.0 per day.
  • Cots (infant beds) are available for SEK 75 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: SEK 135 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: SEK 75 per night
  • Rollaway bed fee: SEK 375.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property's front desk is open during the following times:
  • Monday - Friday: 6 AM - 8:00 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Property Registration Number CHE-115.256.336

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

Hotelstars Union assigns an official star rating for properties in Sweden. This property is rated 3 stars.

Property is also known as

Hotel Emma Östersund
Hotel Emma Ostersund
Emma Östersund
Hotel Emma Östersund
Emma Östersund
Hotel Hotel Emma Östersund
Östersund Hotel Emma Hotel
Emma
Hotel Hotel Emma
Hotel Emma Hotel
Hotel Emma Östersund
Hotel Emma Hotel Östersund

Hotel Emma Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 460 out of 758 reviews
Rating 8 - Good. 241 out of 758 reviews
Rating 6 - Okay. 44 out of 758 reviews
Rating 4 - Poor. 11 out of 758 reviews
Rating 2 - Terrible. 2 out of 758 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just the perfect hotel with all the nice touches to make it a very nice place to be.
Stayed 1 night in Jun 2025

8/10 Good

Jill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really quaint property located in shopping district. The breakfast they offered was great and so was the staff. Negative: we parked where we understood was an allowed space in parking garage nearby but got a 600 krona ticket.
Stayed 1 night in Apr 2025

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Quant hotel and gave a wonderful Swedish atmosphere. The only problem is parking is
Stayed 1 night in Apr 2025

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying at Hotel Emma. It is a small hotel with large rooms, a nice breakfast area and a lounge. The staff were very friendly and helpful. The room we stayed in looked like the bathroom had just been renovated. The hotel in conveniently located on the main shopping street so that we were able to walk to restaurants and activities. I highly recommend Hotel Emma.
Stayed 6 nights in Nov 2024

10/10 Excellent

Glynis

Dry nice hotel , friendly helpful staff . Excellent breakfast
Stayed 6 nights in Apr 2024

10/10 Excellent

Loisann

Liked: Cleanliness, staff & service, property conditions & facilities
Would like elevator service to street level and electrical outlet in bathroom
Stayed 2 nights in Jun 2023

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family accommodations!

10/10 Excellent

Richard

Liked: Staff & service, amenities, property conditions & facilities
The staff was generous with their time and were very accommodating. They always tried to be helpful. I was able to borrow one of the hotels bicycles and it was extremely smooth and comfortable to ride. I had a wonderful time riding around the city and suburbs.
Stayed 1 night in Jul 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service

Lots of heart in quaint hotel

Super friendly and helpful staff. They put a lot of love in to the breakfast buffet - really great. The building itself is quite worn down.
Stayed 1 night in Dec 2020

10/10 Excellent

AK, Sweden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tasteful, central, quiet. Good breakfast. Will return.
Stayed 1 night in Sep 2020

10/10 Excellent

Saulius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place. Staff and breakfast were both notable. And the stay was overall very enjoyable.
Stayed 1 night in Aug 2020

10/10 Excellent

Alan, Stirling

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quaint and characterful traditional Swedish small hotel.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The property was listed as having free parking facilities. This was not the case, the only parking provided by the hotel was 85SEK per day. While this is not a lot of money, I would have preferred to know about it prior to deciding to book the hotel. Otherwise the hotel was great and the staff lovely.
Stayed 2 nights in Oct 2019

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, easy walk from the central train station. Nice neighborhood, lots of restaurants, close to museums. Everyone at the hotel was very friendly and helpful
Stayed 2 nights in Sep 2019

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful!
Stayed 6 nights in Jul 2019

10/10 Excellent

TravelingTexan, Houston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the most enjoyable hotels stays in memory. The hotel is in the city heart, within walking distance to/from the train station, close to grocery stores and many places of interest. Reception was quick, helpful and friendly. The room was spacious with nice linens and plenty of hot water. Breakfast was well stocked with quite a variety of offerings. A bonus is the availability of tea, coffee, fruit and snacks throughout the day. Wifi was strong and consistent. At our arrival, we were asked about departure times and when we relayed an early departure .. we were immediately offered a box breakfast for taking onto the train on our onward travel. No question, we would seek this accommodation, should the opportunity arise.
Stayed 1 night in Jul 2019

10/10 Excellent

Ursula, Geneva, Switzerland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In our opinion, Hotel Emma is the best hotel in all Sweden ! We never ever had such a huge, various and tasty breakfast as in this 3* hotel. Even the decoration is tastefully funny ... Their nice and hearty welcome made us feel truly at home. We strongly recommend to stop at Hotel Emma. You will never regret your choice !
Stayed 2 nights in Jun 2019

10/10 Excellent

Johan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2018

8/10 Good

zeev

Liked: Cleanliness
Stayed 1 night in Sep 2018

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Emma is OK!

This is a small hotel, right in the middle of Ostersund. It is above a bar that serves local beers and food, but the area is generally very quite so there was no disturbance from the bar during the late evening. The hotel is 'traditional' and a tad quaint, but is well fitted out with modern facilities. The single room was a good size and was as spacious as some double rooms that I have stayed in. The bed was comfortable and bed lined fresh and clean. The staff were very friendly and accommodating. Breakfast was very good/excellent with a considerable choice of cooked meats and cheeses, plus the usual cereals and yoghurt, fruit etc.
Stayed 1 night in Sep 2018