Simply Bliss #12 is a lovely, comfortable cottage, and I would stay there again. I could not give the overall experience a five star rating, however, because after we entered the cottage and were in the process of settling in, we noticed that the sliding glass door on the first floor was unlocked and moreover would not lock. I consider this an unacceptable security issue. I called about 5 pm but was sent to voice mail where I left a message asking for help. I went back to the office because the voice mail and my paperwork said it would be open until 6 pm. I was hoping to talk with someone, but the office was locked and dark. Meanwhile my son who is renting another of your cottages came to look at the problem, and between the two of us we figured out how to fix it. I called back to say the door now locked, and no one needed to come. It would have been nice, however, to get a followup call from someone with an apology and to double check that all was now well.