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Hard Rock Hotel & Casino Ottawa

4.5 star property

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Photo gallery for Hard Rock Hotel & Casino Ottawa

8 restaurants, breakfast, lunch, dinner served; American cuisine
65-inch Smart TV with digital channels, streaming services
In-room safe, laptop workspace, blackout curtains, free WiFi
Lobby
Superior Suite, 1 King Bed, Corner | Living area | 65-inch Smart TV with digital channels, streaming services

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking available
  • Bar
  • Room service
  • Pet-friendly
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
4837 Albion Road South, Ottawa, ON, K1X 1A3
  • Place, Rideau Carleton Raceway
    ‪3 min walk‬
  • Place, Parliament Hill
    ‪25 min drive‬
  • Place, Canadian Tire Centre
    ‪29 min drive‬
  • Airport, Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪10 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

In-room safe, laptop workspace, blackout curtains, free WiFi

Deluxe Room, 1 King Bed

9.2 out of 10
Wonderful
(7 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

In-room safe, laptop workspace, blackout curtains, free WiFi

Deluxe Room, 2 Queen Beds

10.0 out of 10
Exceptional
(2 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Roll-in Shower

In-room safe, laptop workspace, blackout curtains, free WiFi

Deluxe Room, 1 King Bed, Roll-in Shower

9.6 out of 10
Exceptional
(4 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Roll-in Shower

In-room safe, laptop workspace, blackout curtains, free WiFi

Deluxe Room, 2 Queen Beds, Roll-in Shower

  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

In-room safe, laptop workspace, blackout curtains, free WiFi

Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 72 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Roll-in Shower

In-room safe, laptop workspace, blackout curtains, free WiFi

Suite, 1 King Bed, Roll-in Shower

7.0 out of 10
Good
(2 reviews)
  • 72 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Corner

Superior Suite, 1 King Bed, Corner | In-room safe, laptop workspace, blackout curtains, free WiFi

Superior Suite, 1 King Bed, Corner

10.0 out of 10
Exceptional
(1 review)
  • 77 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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includes taxes & fees
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About this property

Hard Rock Hotel & Casino Ottawa

Luxury resort with 8 restaurants and casino
Along with 8 restaurants, this smoke-free resort has a casino and 3 bars/lounges. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour fitness centre, a coffee shop/cafe and valet parking.
Hard Rock Hotel & Casino Ottawa offers 150 accommodations with a safe and coffee/tea makers. 65-inch Smart televisions come with digital channels.

Bathrooms include bathrobes, slippers, hairdryers and toothbrushes and toothpaste. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Housekeeping is provided on a daily basis.

Recreational amenities at the resort include a 24-hour fitness centre.
During your stay at Hard Rock Hotel & Casino Ottawa, you're just a quick walk from Rideau Carleton Raceway. Features include free WiFi in public areas and free self-parking, plus 8 restaurants. Some of the pet-friendly amenities that this property offers include food and water bowls and an off-lead area.
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free self-parking
  • Enjoy American cuisine at Hard Rock Cafe, one of the property's 8 restaurants and 3 bars/lounges
  • Valet parking available for a fee
  • Amenities include a front desk safe, convenience store and a gift shop
  • On-site recreation includes a 24-hour gym
  • 11 minutes by car from Rideau Canal and 14 minutes from Carleton University
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls and an off-lead area
There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can unwind with a drink at one of the 3 bars/lounges. WiFi is free in public spaces. A casino, a 24-hour fitness centre, and a terrace are also featured at the luxury Hard Rock Hotel & Casino Ottawa. Free self parking is available.

This 4.5-star Ottawa resort is smoke free.

Hard Rock Cafe – This restaurant specialises in American cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar.
Council Oak – This fine-dining restaurant only serves dinner. Guests can enjoy drinks at the bar. Open selected days.
YOUYU Noodle Bar – This restaurant specialises in Asian cuisine and only serves dinner. Open selected days.
Constant Grind – On-site coffee shop. Open 24 hours. Open daily.
Brick'd Restaurant – This restaurant specialises in pizza and serves lunch and dinner. Open selected days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Valet parking on site (CAD 20 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 3 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Brick'd Restaurant
  • Constant Grind
  • Council Oak
  • Hard Rock Cafe
  • YOUYU Noodle Bar

Things to do

  • 1,500 slot machines
  • 24-hour gym
  • 40 gaming tables
  • Casino (56,511 square foot of space)
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Shopping
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Front entrance ramp
  • Lift (120 centimetre wide door)
  • Smooth flooring in public areas
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Built in 2025
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 65-inch smart TV with digital channels
  • CD player
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Meal delivery service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Electrical adapters
  • Heating (climate-controlled)
  • Laptop workspace
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 19

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 49.00 per pet, per night, plus a one-time cleaning fee of CAD 49.00
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Food and water bowls and an off-lead area are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children 18 and younger are not allowed at this property. All guests older than 18 are welcome.
  • Rollaway/extra beds are available for CAD 20.00 per stay.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per accommodation, per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: CAD 20 per day (in/out privileges)
  • Pet fee: CAD 49.00 per pet, per night plus a one-off CAD 49.00 cleaning fee
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 20.00 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector and outdoor lighting
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Children 18 years old and younger aren't allowed at this property.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Reviews

Hard Rock Hotel & Casino Ottawa Reviews

9.2

Wonderful

9.8/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 160 out of 226 reviews
Rating 8 - Good. 39 out of 226 reviews
Rating 6 - Okay. 16 out of 226 reviews
Rating 4 - Poor. 5 out of 226 reviews
Rating 2 - Terrible. 6 out of 226 reviews

Reviews

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were helpful with our parking situation as we were hauling a utility trailer to pick up machinery the next day. There was plenty of parking and the lot was well lit so we didn't worry about our trailer. The room was very comfortable and quiet.
Stayed 1 night in Sep 2025

10/10 Excellent

Blanche

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel friendly staff
Stayed 1 night in Sep 2025

8/10 Good

Shelley

Stayed 1 night in Sep 2025

10/10 Excellent

FabriZio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel brand new
Stayed 1 night in Sep 2025

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
new and clean
Stayed 1 night in Sep 2025

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay

Staff very helpful and friendly. The food quality was excellent and great variety. Very comfortable and you hear no nojse even a buzy day in your room. Very welll designs. Would recommend to my friends.
Stayed 1 night in Sep 2025

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Sep 2025

10/10 Excellent

jack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked our room very much. All staff were must helpful. Would have liked a few other dinner areas which apparently only opened on certain days.
Stayed 1 night in Sep 2025

10/10 Excellent

Vivek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and spacious. The shawarma restaurant served the best lamb wrap I’ve ever had.
Stayed 1 night in Sep 2025

6/10 Okay

Steve

Liked: Cleanliness, property conditions & facilities
Brand new hotel so what's to say bad about it. Staff are working through the kinks. OK price. Expensive on site food. Far away from conveniences. I don't think I'll bother staying here again.
Stayed 2 nights in Sep 2025

10/10 Excellent

Monique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around excellent. The only thing missing for us is that there's no pool.
Stayed 1 night in Sep 2025

2/10 Terrible

Karen

Stayed 1 night in Sep 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about the stay. There was only one thing we noticed that needs improvement, there was no functioning evening room service. We will return. We had a excellent stay.
Stayed 1 night in Sep 2025

10/10 Excellent

KATARZYNA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stuff and service.
Stayed 1 night in Sep 2025

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Liked the property and the rooms. Found the Casino a little small. More food options would have been nice.
Stayed 1 night in Sep 2025

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the experience
Stayed 1 night in Sep 2025

6/10 Okay

Claude

Travelled with family
Liked: Cleanliness, amenities
Hotel entrance through the casino not ideal
Stayed 1 night in Aug 2025

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2025

6/10 Okay

Lana

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel very nice, lots of games, but some staff need customer service training. Also unity is Ottawa only not globally until they merge in November 2025
Stayed 2 nights in Aug 2025

8/10 Good

Cheryl

Stayed 1 night in Aug 2025

6/10 Okay

Roger

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Check in as a hotel guest was challenging and frustrating. facility seems to cater to casino guests, not hotel quests. Check in parking was the biggest problem and frustration. Single lane for (drop off) only and 2 empty lanes for Valet. I understand it is best for the casino to charge additional fees for valet, but as a hotel guest there was nowhere to leave the car as you bring your bags in for check in to your room. I was scolded by a lady ( short blond hair) I was told that other guests could figure out where to park. ( I guess that means I’m the problem.
Stayed 1 night in Aug 2025

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First visit. Looking forward to seeing a concert in future.
Stayed 1 night in Aug 2025

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay, beautiful suites!

We had booked a smaller suite for a birthday and were very happy on check in to be bumped up to one of the larger corner suites. It was a beautiful room, spacious, very clean and comfortable. All the staff we encountered throughout our stay in the whole property were very kind, pleasant and helpful. The food at the restaurants was also very good. It was a great two night stay and we are so glad there is somewhere now closer to drive to of this calibre and quality. It was a wonderful getaway close to home!
Stayed 2 nights in Aug 2025