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Holiday Inn Ottawa East by IHG

3.0 star property

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Photo gallery for Holiday Inn Ottawa East by IHG

Indoor pool
Reception
Reception
Reception
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
1199 Joseph Cyr St, Ottawa, ON, K1J7T4
  • Place, St. Laurent Centre
    ‪3 min walk‬
  • Place, Cosmic Adventures
    ‪18 min walk‬
  • Place, Ottawa Conference & Event Centre
    ‪2 min drive‬
  • Airport, Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪16 min drive‬

Room options

View all photos for Standard Room

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room

9.2 out of 10
Wonderful
(19 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 1 Double Bed

View all photos for Standard Room, 1 King Bed (High Floor)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed (High Floor)

9.0 out of 10
Wonderful
(67 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(139 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, 1 Bedroom

9.2 out of 10
Wonderful
(18 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, 1 Bedroom

7.6 out of 10
Good
(18 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed, Roll-in Shower (Mobility)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Roll-in Shower (Mobility)

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom

In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, 1 Bedroom

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Holiday Inn Ottawa East by IHG

Along with an indoor pool, this smoke-free hotel has a restaurant and a fitness centre. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli and a 24-hour business centre are on-site. Housekeeping is available on request.
Holiday Inn Ottawa East by IHG offers 261 accommodations with a safe and free newspapers. A pillow menu is available. Flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit, bathrobes, complimentary toiletries and hairdryers.

This Ottawa hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Ottawa East by IHG. During your stay, you're just a quick walk from St. Laurent Centre. You'll find features such as free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free WiFi and wired Internet
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a gym and bicycles to rent
  • Guests have great things to say about the location and the helpful staff
  • Just a 3-minute drive from University of Ottawa and a few minutes from Rideau Canal
  • Pets welcome for a fee
Holiday Inn Ottawa East by IHG offers its guests an indoor pool and a fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business centre and 8 meeting rooms. Event space at this hotel measures 8148 square feet (757 square metres) and includes conference space. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Holiday Inn Ottawa East by IHG. Free self parking is available.

This 3-star Ottawa hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 7:00 AM to 11:00 AM.
Myra's Bar and Kitchen – On-site restaurant. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; CAD 20 to 25 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Myra's Bar and Kitchen

Things to do

  • Bicycle rentals
  • Gym
  • Indoor pool

Family friendly

  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • 8 meeting rooms
  • 8,148 square feet of conference space

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 10 floors
  • 100% renewable energy
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Express check-in available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: CAD 50 per pet, per stay
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CAD 20 to 25 per person
  • Pet fee: CAD 50 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses solar energy
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 5:30 AM to 11:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chimo

Chimo Hotel

Chimo Hotel Ottawa

Chimo Ottawa

Hotel Chimo

Holiday Inn Ottawa East Hotel

Holiday Inn Ottawa East

Holiday Inn Ottawa East by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 722 out of 1367 reviews
Rating 8 - Good. 359 out of 1367 reviews
Rating 6 - Okay. 150 out of 1367 reviews
Rating 4 - Poor. 61 out of 1367 reviews
Rating 2 - Terrible. 75 out of 1367 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great room that was clean and spacious. Good location for airport travel and staff was friendly.
Stayed 1 night in Nov 2025

6/10 Okay

Patrick

Liked: Cleanliness, staff & service
The room was nice, and the staff were friendly and accommodating. The only real complaint I have is that my room overlooked the front of the hotel. There were some loud and obnoxious people (guests) hanging out drinking by the front door until 3 am. The hotel did nothing about it and allowed them to disturb other guests
Stayed 11 nights in Feb 2026

10/10 Excellent

Joyann

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The room was perfect. The staff were very friendly and helpful especially Samir, the waiter in the restaurant. He was very pleasant and kind. Highly recommend
Stayed 3 nights in Feb 2026

8/10 Good

Chris

Stayed 1 night in Feb 2026

10/10 Excellent

William

Stayed 1 night in Feb 2026

8/10 Good

Laflamme

Liked: Cleanliness, staff & service, amenities
The room was clean and the house keeping very nice to Me … the staff at the restaurant very nice great.. I enjoy..
Stayed 2 nights in Feb 2026

10/10 Excellent

Michel

Liked: Cleanliness, amenities, property conditions & facilities
All good! 👍
Stayed 1 night in Feb 2026

10/10 Excellent

Oksana

Stayed 1 night in Feb 2026

8/10 Good

Robert

Business traveller
Not much . Plain room,
Stayed 1 night in Feb 2026

10/10 Excellent

Steve

Stayed 1 night in Jan 2026

6/10 Okay

Rafael Tadeu

No hot water, for the first nigth they transferred us to another hotel, very samll room. Not comfortable at all.
Stayed 3 nights in Feb 2026

10/10 Excellent

Julie

Stayed 1 night in Feb 2026

10/10 Excellent

Suminder

Stayed 1 night in Jan 2026

2/10 Terrible

Metin

Stayed 1 night in Feb 2026

6/10 Okay

Lindsay

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
It was disappointing travelling with small children that there was no indication on the website (or email) that the pool was not in operation. It was extremely cold weather (which is beyond your control) and there was nothing to do at the hotel for kids.
Stayed 3 nights in Jan 2026

4/10 Poor

Sarah

Stayed 2 nights in Jan 2026

2/10 Terrible

Matt

Travelled with family
Disliked: Staff & service
Pool was not working, I was locked out of room for 1 hour and then staff had to remove latch, I would not recommend this hotel
Stayed 2 nights in Jan 2026

6/10 Okay

Cheryl

Stayed 2 nights in Jan 2026

2/10 Terrible

Vicki

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No customer service!! Unbelievable
Stayed 2 nights in Jan 2026

2/10 Terrible

Lynn

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Room wasn’t very clean and customer service horrible! Pool was closed and instead of staff just saying that they strung us along for 4 days! When I requested to speak with a manager, I was told that I would be permitted to cancel my room and relocate to another hotel with a working pool
Stayed 3 nights in Jan 2026

10/10 Excellent

richard

Stayed 4 nights in Jan 2026

8/10 Good

Cara

Stayed 2 nights in Jan 2026

10/10 Excellent

Khadija

Stayed 2 nights in Jan 2026

4/10 Poor

Angela

Travelled with family
Disliked: Staff & service
The room was clean. The hallway carpets were lifted and I tripped a few times. The man who checked me in was so rude and impatient when I was typing to figure out and ask about wifi. He actually was flippant during the whole check in. I went to grab a greek yogurt after working out and they didn’t have any. Then was given a small yogurt in a container and it wasn’t until I went up to my room that my husband noticed it expired on December 24/2025. TBH not the greatest experience.
Stayed 2 nights in Jan 2026

8/10 Good

Nicole

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2026