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DoubleTree by Hilton Ottawa Downtown

4.0 star property

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Photo gallery for DoubleTree by Hilton Ottawa Downtown

Bar (on property)
Terrace/patio
Hypo-allergenic bedding, down duvets, in-room safe, desk
Fitness facility
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
33 Nicholas St, Ottawa, ON, K1N 9M7
  • Place, University of Ottawa
    ‪2 min walk‬
  • Place, Rideau Canal
    ‪3 min walk‬
  • Place, Byward Market Square
    ‪5 min walk‬
  • Airport, Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪20 min drive‬

Room options

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | Hypo-allergenic bedding, down duvets, in-room safe, desk

Room, 2 Double Beds

8.8 out of 10
Excellent
(47 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Living area | LCD TV

Junior Suite, 1 King Bed

9.4 out of 10
Exceptional
(10 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed, Accessible (Roll-In Shower) | Hypo-allergenic bedding, down duvets, in-room safe, desk

Room, 1 King Bed, Accessible (Roll-In Shower)

8.4 out of 10
Very good
(7 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | Hypo-allergenic bedding, down duvets, in-room safe, desk

Room, 1 King Bed

8.8 out of 10
Excellent
(33 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, down duvets, in-room safe, desk

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed | Hypo-allergenic bedding, down duvets, in-room safe, desk

Room, 1 King Bed with Sofa bed

9.2 out of 10
Wonderful
(16 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

DoubleTree by Hilton Ottawa Downtown

Hotel with an indoor pool, steps from University of Ottawa
An indoor pool, a restaurant and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include conference space, concierge services and dry cleaning. Housekeeping is available on request.
DoubleTree by Hilton Ottawa Downtown offers 283 accommodations with laptop-compatible safes and espresso makers. Beds feature down duvets. LCD televisions are featured in guestrooms. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Ottawa hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the sightseeing around DoubleTree by Hilton Ottawa Downtown. During your stay, you're just a quick walk from University of Ottawa. Features include free WiFi in public areas, plus an indoor pool and a restaurant. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy international cuisine while dining at The Albion Rooms
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • Guests have great things to say about the clean guestrooms and the location
  • Steps from University of Ottawa and 4 minutes on foot from Rideau Canal
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 1744 square feet (162 square metres) and includes conference space. An indoor pool, a terrace, and multilingual staff are also featured at the business-friendly DoubleTree by Hilton Ottawa Downtown. The hotel can provide concierge services and wedding services. You'll have access to the indoor pool at a partner property.

This Ottawa hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:00 AM and at the weekend from 7:00 AM to 11:00 AM.
The Albion Rooms – This restaurant specialises in international cuisine and serves breakfast, brunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; CAD 28 for adults and CAD 14 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Albion Rooms

Things to do

  • Indoor pool
  • Indoor pool (guest access)
  • Stereo

Family friendly

  • In-room cot
  • Indoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 1,744 square feet of conference space
  • Meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Front entrance ramp
  • Hand-held showerhead
  • Lift
  • Low-height bed
  • Low-height counter and sink
  • Low-height desk
  • Low-height door lock
  • Low-height view port in door
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 1 building
  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1988
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 75 per pet, per stay
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 18 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CAD 28 for adults and from CAD 14 for children
  • Nearby parking fee: CAD 33
  • Pet fee: CAD 75 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
The on-site car park is managed by a third party.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • One child aged 18 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Novotel Ottawa
Novotel Hotel Ottawa
Novotel Ottawa
Novotel Ottawa Hotel
Ottawa Hotel Novotel
Ottawa Novotel
Ottawa Novotel Hotel
Accor Ottawa
Novotel Ottawa Hotel Ottawa
Novotel Ottawa City Centre Hotel
Novotel Ottawa City Centre
Doubletree By Hilton Ottawa
DoubleTree by Hilton Ottawa Downtown Hotel
DoubleTree by Hilton Ottawa Downtown Ottawa
DoubleTree by Hilton Ottawa Downtown Hotel Ottawa

DoubleTree by Hilton Ottawa Downtown Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1178 out of 2151 reviews
Rating 8 - Good. 575 out of 2151 reviews
Rating 6 - Okay. 208 out of 2151 reviews
Rating 4 - Poor. 95 out of 2151 reviews
Rating 2 - Terrible. 95 out of 2151 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Steven

Stayed 1 night in Nov 2025

10/10 Excellent

Marie-Christine

Stayed 2 nights in Nov 2025

6/10 Okay

Nupi

Stayed 2 nights in Nov 2025

10/10 Excellent

Josiah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2025

6/10 Okay

XINHAO

Travelled with family and small children
Breakfast is okay.service was great!
Stayed 2 nights in Nov 2025

10/10 Excellent

Sophie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 2 nights in Oct 2025

8/10 Good

KIM

Stayed 3 nights in Nov 2025

8/10 Good

Eun-hye

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean with great service.
Stayed 1 night in Nov 2025

10/10 Excellent

Howard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious and clean. Staff were courteous and friendly. Located across shopping mall and many restaurants in walking distance.
Stayed 2 nights in Oct 2025

10/10 Excellent

Nolan

Stayed 3 nights in Oct 2025

6/10 Okay

Charles

Stayed 4 nights in Oct 2025

8/10 Good

Sharon

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean. One of the 2 treadmills did not work, and the door to the gym would not open, had to call staff.
Stayed 2 nights in Nov 2025

10/10 Excellent

RAZVAN

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 1 night in Nov 2025

10/10 Excellent

Mara-Jade

Travelled with group
Liked: Cleanliness, staff & service
Staff was fantastic, room was very clean
Stayed 1 night in Nov 2025

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness
Value for price
Stayed 2 nights in Oct 2025

8/10 Good

Russell

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a good hotel, let down by the breakfast
Stayed 2 nights in Oct 2025

10/10 Excellent

Craig

Stayed 2 nights in Oct 2025

4/10 Poor

John

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Elevators not working properly. TVs not working properly loud Noisy party in lobby clearly drinking in red solo cups. Noise from customers and their kids in hallways late at night. Walking to restaurants in had run ins with hookers drug dealer’s homeless people
Stayed 1 night in Oct 2025

8/10 Good

Saira

Stayed 1 night in Oct 2025

8/10 Good

Courtney

Stayed 2 nights in Oct 2025

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot to stay
Stayed 4 nights in Oct 2025

10/10 Excellent

Richard

Stayed 2 nights in Oct 2025

4/10 Poor

Heta

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I stayed at the DoubleTree by Hilton in downtown Ottawa on Tuesday, and unfortunately, my experience was disappointing. When I entered my room, I found it quite dirty — the bedsheets and pillowcases hadn’t been cleaned properly, and there was hair all over them. I even took pictures as proof. The staff were polite and welcoming, and they answered all my questions, which I really appreciated. However, the overall cleanliness of the room was not at all up to Hilton standards. Considering the high price I paid for the stay, I was also surprised that breakfast wasn’t included and I had to pay extra for it. Overall, friendly staff but very poor room cleanliness and not worth the price.
Stayed 1 night in Oct 2025

8/10 Good

Carla

Business traveller
Liked: Cleanliness
clean room
Stayed 2 nights in Oct 2025

10/10 Excellent

vincent

Liked: Cleanliness, staff & service, property conditions & facilities
N’a
Stayed 2 nights in Oct 2025