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The Westin Ottawa

4.0 star property

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Photo gallery for The Westin Ottawa

Reception
Lobby
Meeting facility
Banquet hall
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa

Explore the area

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11 Colonel By Dr, Ottawa, ON, K1N 9H4
  • Place, Byward Market Square
    ‪5 min walk‬
  • Place, University of Ottawa
    ‪5 min walk‬
  • Place, Parliament Hill
    ‪7 min walk‬
  • Airport, Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪16 min drive‬

Room options

View all photos for Traditional Room, 1 King Bed, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 1 King Bed, Non Smoking

9.2 out of 10
Wonderful
(95 reviews)
  • 23 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(70 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Premium Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(34 reviews)
  • 23 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Premium Room, 2 Double Beds, Non Smoking

8.6 out of 10
Excellent
(28 reviews)
  • 23 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking | Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed, Non Smoking

9.8 out of 10
Exceptional
(9 reviews)
  • 23 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 2 Double Beds, Non Smoking

9.8 out of 10
Exceptional
(7 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed with Sofa bed, Non Smoking, City View

Junior Suite, 1 King Bed with Sofa bed, Non Smoking, City View | Living area | 50-inch LCD TV with cable channels, TV, iPod dock

Junior Suite, 1 King Bed with Sofa bed, Non Smoking, City View

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

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About this property

The Westin Ottawa

Eco-certified Ottawa hotel connected to the convention centre, steps from Rideau Canal
This smoke-free hotel features 2 restaurants, an indoor pool and a 24-hour fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli and a sauna are on-site. Housekeeping is available on request.
The Westin Ottawa offers 492 accommodations with iPod docking stations and a safe. Pillowtop beds feature down duvets and premium bedding. 50-inch LCD televisions come with cable channels and pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include baths or showers, bathrobes, complimentary toiletries and hairdryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Microwaves, hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
Our customers tell us that they can't get enough of the shopping around The Westin Ottawa. During your stay, you'll be connected to the convention centre and just a quick walk from Rideau Canal. Free WiFi in public areas, 2 restaurants and an indoor pool are available.
  • Free Wi-Fi in some public areas
  • Drinking and dining options include 2 restaurants, a coffee shop and a bar/lounge
  • To-go breakfast served daily for a fee
  • WiFi for a fee
  • Valet parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym, a sauna and bicycles to rent
  • Guests have great things to say about the proximity to shopping and the location
  • Steps from Rideau Canal and Rogers Centre Ottawa
  • Dogs welcome free of charge
As a guest of The Westin Ottawa, you'll find an indoor pool, Access to hot tub, a sauna, and a 24-hour fitness centre. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a 24-hour business centre, meeting rooms, and limo/town car service. Event space at this hotel measures 473612 square feet (44000 square metres) and includes conference space. Spa services, multilingual staff, and gift shops/newsstands are also featured at the eco-certified The Westin Ottawa. Parking is available for a fee.

This 4-star Ottawa hotel is smoke free.

For a fee, guests can enjoy to-go breakfast on weekdays from 7:30 AM to 11:00 AM and at the weekend from 7:00 AM to 11:30 AM.
Daly's Restaurant – This restaurant only serves breakfast.
The Shore Club – This restaurant serves lunch and dinner. Open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: WiFi (CAD 10.95 per day)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour offsite parking (CAD 30 per day)
  • Limo/town car service
  • Covered valet parking on site (CAD 55 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Breakfast to-go available for a fee 7:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:30 AM on weekends; CAD 6 to 40 for adults and CAD 5 to 25 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Daly's Restaurant
  • The Shore Club

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Hot tub
  • Indoor pool
  • Racquetball/squash
  • Sauna
  • Shopping centre

Family friendly

  • In-room cot
  • In-room refrigerator
  • Indoor pool
  • Microwave on request
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 473,612 square feet of conference space
  • Meeting rooms

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet (81 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (107 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 24 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable drinking straws available
  • Built in 1984
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 50-inch LCD TV with cable channels
  • IPod dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave on request
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 19

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: CAD 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately CAD 6 to 40 for adults and CAD 5 to 25 for children
  • Fee for in-room wireless Internet: CAD 10.95 per day (rates may vary)
  • Valet parking fee: CAD 55 per day (in/out privileges)
  • Off site parking fee: CAD 30 per day (0.1 mi away; open 24 hours)
  • Late check-out fee: CAD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 6:30 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Ottawa Westin
Westin Hotel Ottawa
Westin Ottawa
The Westin Ottawa Hotel Ottawa
Westin Ottawa Hotel
The Westin Ottawa Hotel
The Westin Ottawa Ottawa
The Westin Ottawa Hotel Ottawa

Reviews

The Westin Ottawa Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 678 out of 1005 reviews
Rating 8 - Good. 186 out of 1005 reviews
Rating 6 - Okay. 82 out of 1005 reviews
Rating 4 - Poor. 24 out of 1005 reviews
Rating 2 - Terrible. 35 out of 1005 reviews

Reviews

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing, rooms were quiet and beds were comfortable
Stayed 2 nights in Jul 2025

10/10 Excellent

Danny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Here for a friends wedding. Friendly staff and convenient location, walkable to many museums, restaurants
Stayed 2 nights in Jul 2025

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best room i ever had
View from our room
Stayed 1 night in May 2025

10/10 Excellent

Baoxu

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very enjoyable.
Stayed 2 nights in Jul 2025

10/10 Excellent

Jonathan

Stayed 1 night in Jul 2025

10/10 Excellent

Josh

Stayed 1 night in Apr 2025

8/10 Good

Dennis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice place to stay for a few days
Stayed 3 nights in Jul 2025

2/10 Terrible

Vathsan

Stayed 2 nights in Jul 2025

6/10 Okay

Maria, Oakville

Disliked: Staff & service, property conditions & facilities
Our room had a very bad smell. Customer service was not welcoming at all. Overall, was not bad because we enjoyed the food
Stayed 2 nights in Jun 2025

10/10 Excellent

miguel

Stayed 1 night in Jun 2025

10/10 Excellent

Marilena

Stayed 1 night in Jun 2025

10/10 Excellent

Chantal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view, friendly and professional staff, great food.
Stayed 1 night in Jul 2025

10/10 Excellent

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay very much
Stayed 2 nights in Jul 2025

8/10 Good

Ruth

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay. Only 2 issues was that our waahroom was abarn door style and could not be locked when using. And the sheer curtain was missing so we couldn't have the curtains open during the day time. Next time id definitely will ask for higherfloor view.
Stayed 3 nights in Jun 2025

10/10 Excellent

Marissa

Stayed 3 nights in Jun 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

William

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
Great location. Staff were pleasant and nice to deal with. Room is looking tired.Sadly, not a 5 start location any more. I know they probably can't do much about this but every time we left the hotel we had homeless asking for money.
Stayed 5 nights in Jun 2025

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Allyson

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Whilst I signed up for the parking, I received 2 $100 parking fines. Better process is required.
Stayed 2 nights in Jun 2025

10/10 Excellent

Jimi

Stayed 1 night in Jun 2025

10/10 Excellent

leslie

Liked: Cleanliness, staff & service, property conditions & facilities
The garage proximity to the main hallway. I was given a $ 98 parking ticket even though the paking fee was fully paid for a 24 hour period.
Stayed 1 night in Jun 2025

10/10 Excellent

Clive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Robin

Business traveller
Liked: Amenities
I like the area and convenience of the hotel. The staff is very friendly and super nice. Not too much info about where the amenities are- gym, pool etc... I thought the rooms were a little dated and rough. They haven't been updated in a while and it shows they have aged badly and what was once modern and sleek now looks old and dingy.. The price for the quality is a little steep in my opinion. I expected more.
Stayed 1 night in Jun 2025

2/10 Terrible

Shannon, Richmond

Business traveller, Travelled with group
Liked: Amenities
Disliked: Cleanliness, staff & service
Our room was definitely NOT what you’d expect from a Marriott property! Room was stale, smelled of cigarette smoke, bedspread was stained as was a chair in the room. When we complained to the service team we were asked to “post the complaint on social media and perhaps they’d get the resources to fix it”. Not a good experience.
Stayed 1 night in May 2025