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Novotel Palembang Hotel & Residence

4.0 star property

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Photo gallery for Novotel Palembang Hotel & Residence

Miscellaneous
Deluxe Room, 2 Single Beds | Minibar, in-room safe, desk, blackout curtains
Exterior
Courtyard
Restaurant

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Jalan R Sukamto No 8a, Palembang, South Sumatra, 30127
  • Place, Palembang Trade Center Mall
    ‪8 min walk‬
  • Place, Palembang Golf Club
    ‪15 min walk‬
  • Place, Ampera Bridge
    ‪8 min drive‬
  • Airport, Palembang (PLM-Sultan Mahmud Badaruddin II)
    ‪17 min drive‬

Room options

View all photos for Deluxe Room (1 Super King Bed)

Minibar, in-room safe, desk, blackout curtains

Deluxe Room (1 Super King Bed)

  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Single Beds

Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 2 Single Beds

  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Room (Super King Bed)

Minibar, in-room safe, desk, blackout curtains

Superior Room (Super King Bed)

  • Garden view
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Single Beds

Minibar, in-room safe, desk, blackout curtains

Superior Room, 2 Single Beds

  • Garden view
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Family Suite

Family Suite | Minibar, in-room safe, desk, blackout curtains

Family Suite

  • 94 sq m
  • Sleeps 5
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Junior Suite

Junior Suite | Minibar, in-room safe, desk, blackout curtains

Junior Suite

  • 68 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room (Premium King Bed)

Minibar, in-room safe, desk, blackout curtains

Deluxe Room (Premium King Bed)

  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room (Premium King Bed)

Minibar, in-room safe, desk, blackout curtains

Superior Room (Premium King Bed)

  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

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About this property

Novotel Palembang Hotel & Residence

Along with 2 restaurants, this hotel has 2 outdoor pools and a full-service spa. Free WiFi in public areas and free self parking are also provided. Other amenities include a nightclub, a health club and a bar/lounge. Housekeeping is available on request.
Novotel Palembang Hotel & Residence offers 196 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. 43-inch LCD televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead, slippers and hairdryers.

This Palembang hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club and a sauna.
Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

With your stay at Novotel Palembang Hotel & Residence, you're connected to a shopping centre and just a quick walk from Palembang Trade Center Mall. Features include free WiFi in public areas and free self-parking, plus 2 outdoor pools.
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include 2 restaurants, a coffee shop and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the 2 outdoor pools
  • Indulge in a treatment at the full-service spa
  • Services include a concierge, a porter and luggage storage
  • On-site recreation includes a gym, a steam room and a sauna
  • 9 minutes by foot from Palembang Trade Center Mall and a 3-minute drive from Palembang Golf Club
  • Airport shuttle service available for a fee
Novotel Palembang Hotel & Residence offers its guests a full-service spa, 2 outdoor swimming pools, a health club, and a sauna. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and 13 meeting rooms. Event space at this hotel measures 15608 square feet (1450 square metres) and includes conference space. A children's pool, a nightclub, and a terrace are also featured at the business-friendly Novotel Palembang Hotel & Residence. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 4-star Palembang hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 10:00 AM.
Novotel Palembang Hotel & Residence has 2 restaurants on site.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Valet parking on site (IDR 100,000 per day)
  • Limited on-site self and valet parking

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 220,000 for adults and IDR 110,000 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • 9-hole adjacent golf course
  • Children's pool
  • Full-service spa
  • Health club
  • Nightclub
  • Sauna
  • Shopping centre
  • Steam room
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Wedding services

Business services

  • 13 meeting rooms
  • 15,608 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Pool umbrellas
  • Terrace

Full-service spa

  • In-room massages
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • Lift

More

  • 1 building
  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2003
  • Designated smoking areas
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 43-inch LCD TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately IDR 220000 for adults and from IDR 110000 for children
  • Airport shuttle fee: IDR 350000 per vehicle (one-way, maximum occupancy 2)
  • Valet parking fee: IDR 100000 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Novotel Palembang Hotel & Residence offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 6:00 AM to 8:00 PM
  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Hotel Novotel Palembang
Novotel Hotel Palembang
Novotel Palembang
Novotel Palembang Hotel
Novotel Palembang Hotel Palembang
Palembang Novotel
Novotel Palembang & Palembang
Novotel Palembang Hotel & Residence Hotel
Novotel Palembang Hotel & Residence Palembang
Novotel Palembang Hotel & Residence Hotel Palembang

Novotel Palembang Hotel & Residence Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 18 out of 60 reviews
Rating 8 - Good. 31 out of 60 reviews
Rating 6 - Okay. 7 out of 60 reviews
Rating 4 - Poor. 4 out of 60 reviews
Rating 2 - Terrible. 0 out of 60 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

9.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was able to relax and forget about work. It was great
Stayed 3 nights in Jun 2022
Verified

10/10 Excellent

Jongwook

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All good.

Lobby and room condition was perfect. Good fitness center and out side swimming pool. Service was very good as well and receptionist do speak Korean. All good!
Stayed 1 night in Nov 2019
Verified

6/10 Okay

Binh Trang

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The floor dirty
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Stefano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ottimo hotel con tutti i comfort
Stayed 1 night in Dec 2024
Verified

8/10 Good

DIMAZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Happy

Satisfied
Stayed 1 night in Jan 2021
Verified

10/10 Excellent

DIMAZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great start for the year!

We enjoyed our stay!
Stayed 1 night in Jan 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Great place, nice vibes. Just not too well maintained
Stayed 1 night in Jan 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
침대와 베개가 아주 편리하였습니다. 또한 야외수영장시설도 아주 좋았습니다. 호텔 조식도 아주 좋았습니다. 단, 옷장 전등이 꺼지지 않습니다. 그래서 밤에 소등되지 않아서 곤란했습니다. 전기시설정비를 바랍니다.
Stayed 1 night in Oct 2019
Verified

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing travel
Stayed 3 nights in Sep 2019
Verified

8/10 Good

Sumawati muliawan

Liked: Staff & service, room comfort

Big room

Nice resort at city, big room and comfort I got a room upgrade, because the room I ordered was full
Stayed 1 night in Aug 2019
Verified

8/10 Good

Joy

Liked: Staff & service, property conditions & facilities, room comfort

Nice and spacious

The place is nice and spacious but kind of old
Stayed 2 nights in Aug 2019
Verified

8/10 Good

Kah Hock

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not for biz trip

Sprawling complex, takes awhile to walk from place to place. Boring mall next to it. Breakfast can be better.
Stayed 2 nights in Jul 2019
Verified

8/10 Good

Adiana

Liked: Staff & service, room comfort
Good hotel overall, tapi karena sudah lama dan penuh terus jadi kondisi bagian dalam kamar mandi sudah "usang". It will be great kalau dibenahi atau direnovasi sedikit2..
Stayed 1 night in Mar 2019
Verified

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very stylish hotel - but 15 min out of centre of town, and food and drink very expensive. This is INdonesia - why are we paying £3 for a small bottle of mineral water, and £10 for breakfast? Also ... Accor makes a big noise about sustainability - but still provides guests with water in single use plastic bottles. Get with the programme! Provide us with water fountains/dispensers and reusable containers for our rooms.
Stayed 2 nights in Mar 2019
Verified

4/10 Poor

NatureTrekkers

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Love the decor and layout. Disappointed with hotel services (the human side, the hospitality). Not sure if their good spoken English translates to good understanding and effective action. Information abt Le Club Accor was by discovery. Found brochure left at reception and on shelf. No hotel staff enquired if I were a member. At chk in, we spent a good half hour or so, arguing abt Expedia Price Summary. Hotel staff kept saying it was a deposit (when I showed her Expedua document). Night before chk out, we went to reception to pay final bill. Billing items were incorrect. Charges for driver incorrect. She had to call hotel rep to confirm. Charges for F&B without 30% discount for Le Club Accor mbrs despite giving thm my mbrship number at chk in. Paid bill after finalised. Next morning, we were walking to the car for airport txfr whn recption staff hurriedly walked up to us. He asked if we chipped the edge of room kettle. I replied, it was already chipped whhn we came in on 1st day. I actually took a photo of chipped kettle on our 1st day, thinking ahead that hotel might blame us for it and demand to charge it. He apologised. Overall, the "not human" side of the whole experience was great but not the reverse. Novotel is a brand. Hotel staff must keep up with the brand. I would give 2 star for the hotel services based on my 3D2N stay at Novotel Palembang.
Stayed 2 nights in Nov 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Business Trip

Not too bad for a business stay
Stayed 2 nights in Oct 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant hotel with attentive staff. Even when it is hot, the circular design means that you can walk around in the shade!
Stayed 6 nights in Jul 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic experience

The best hotel you can find in Palembang. I would choose over other hotels in Palembang if I have another chance to visit this town. There is not much to see in terms of sightseeing though. I was told the spa offers great service as well even though I didn't have a chance to use it. The room and bathroom were very spacious and clean.
Stayed 7 nights in Jul 2018
Verified

8/10 Good

k

Liked: Cleanliness, staff & service, room comfort

便利なホテル

初めてのパレンバン旅行でしたが、快適に過ごす事ができました、リゾート地や観光地ではないので、ホテルも少し心配でしたが、部屋も広くアメニティも充実していました。掃除も丁寧にされていました。買い物も徒歩圏内に大型ショッピングセンターがあり、便利です。小さいペットボトルの水は無料だと勘違いしていました。デポジットで15000円ほど支払いがあったのは驚きました。後、せっかくのベランダに椅子などが何もなかったのは残念でした。でも、次回パレンバンに来たときは、やっぱりこのホテルを利用させていただくと思います。いろいろ親切にして頂きありがとうごさいました。
Stayed 3 nights in May 2018
Verified

8/10 Good

anoymous

Liked: Cleanliness, property conditions & facilities, room comfort

Nice hotel for relaxation or business stay.

Stayed in this hotel twice and will stay again. Reception staff(guy) a bit stiff, no priority given despite being an Accor Plus member to check in early at 12pm, have to wait (excuse- room not ready). Follow up with another lady staff half hour later, then only ok to check in.
Stayed 1 night in Apr 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastisk service!

De ansatte var veldig trivelige. Til å begynne med valgte vi å sjekke inn noen minutter etter at vi kjøpte oppholdet gjennom Hotels, dessverre tok det litt tid da de ikke hadde fått det inn i systemet deres. De tilbydde oppfriskende jus for begge av oss. Vi fikk etter noen minutter beskjed om at rommet var klart, og vi fikk gratis frokost gjennom hotellet. De ansatte ved frokosten elsket oss, og det samme gjorde vi. Jeg og min kompis var veldig pratsomme og fant mye til felles med de ansatte ved frokosten. Takk til dere alle ved frokosten! Jeg ser VELDIG frem til å reise tilbake til samme hotell. I tillegg til trivelig ansatte, så hadde hotellet alt det vi trengte: basseng og treningsstudio. Det var også et kjøpesenter rett ved hotellet, og man skulle trodd at det skulle være en del bråk pga. at vi var så sentrale, men tvert om - hotellet er gigantisk så det var veldig utelukket fra sentrums bråk.
Verified

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Pelayanan baik , hanya bantalnya sudah harus diganti , kamar mandi perlu lebih diperhatikan lagi kebersihannya. Yang lain baik
Verified

8/10 Good

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel perlu renov untuk kamar mandi
Verified

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort

Hotel with garden

Room furniture not very well maintained. Hot water for shower was not working well.
Stayed 3 nights in Dec 2017
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

快適なホテル

近くにショッピングモールがあります。
Stayed 1 night in Jun 2017